Senior Product Service Field Engineer (Gas Electric Power Products)

Caterpillar • Alpharetta, GA

127d • $126,000 - $189,000

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. About EPD: Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations.

Requirements

• Extensive experience and knowledge of customer service concepts and techniques.
• Ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Extensive experience and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems.
• Ability to apply knowledge of problem solving appropriately to diverse situations.
• Extensive experience and knowledge of relationship management techniques.
• Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Extensive experience and knowledge of electric power generation systems and applications.
• Ability to develop and provide solutions to significant technical challenges.

Responsibilities

• Make regular visits to customer sites to provide technical support, troubleshooting and complex issue resolution for Electric Power product and systems.
• Perform site testing, troubleshooting and validation of product improvements.
• Train and assist Caterpillar dealer personnel and others in troubleshooting complex product issues.
• Provide leadership, deep technical expertise and on-site support to CPI projects.
• Develop and execute interim and permanent corrective actions as part of a wider team including engineering, manufacturing, quality, suppliers and commercial teams.
• Evaluate product and processes to identify defects in manufacturing and design.
• Modify designs to maximize production efficiency and product quality.
• Solicit and gather internal and external feedback to identify potential new products and/or improvements to existing products that improve product serviceability.
• Write technical specifications and instructions to ensure product quality and performance.
• Track and manage the status of projects from inception to release.

Benefits

• Medical, dental, and vision benefits
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Machinery Manufacturing
• Education Level: Bachelor's degree