At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS? About the Team The Learning Solutions team is an energetic, client focused team of professionals whose goal is to provide world class learning experiences to engage, empower and inspire our audience to succeed in their roles. Ideal colleagues: Experience in report writing within a community bank or credit union environment Familiarity with instructional design and multimedia development tools Affinity for teamwork and relationship building Creative and eager to enhance learning solutions offerings Committed to joining the team and building a long-term career with FIS What You Will Be Doing We are seeking a Senior Product-Process Trainer to join our team. This role involves developing and delivering live training for financial institutions and collaborating with Instructional Designers to create self-paced sessions. The trainer will focus on products related to core banking software for credit unions, with additional application and soft-skills training as needed. Conduct needs assessments to determine training needs, understand learner profiles, job settings, and system tasks. Deliver a full portfolio of multi-day courses and virtual/web-based sessions (5–10), while developing a limited set of new courses (1–3). Apply strong presentation, communication, and classroom management skills at FIS facilities or client sites (up to 25% travel). Create learning plans for new instructor-led and virtual courses with minimal guidance, as well as provide feedback on course development. Stay updated on product changes and revise course materials as needed using standard templates. Keep current on financial services trends (banking, wealth management, insurance, regulatory) relevant to FIS products. Manage all aspects of training projects, including: - Client communication - Scheduling and travel planning - Status, expense, and forecast reporting - Follow-up and issue resolution