Senior Product Pre-Sales Engineer

NICE

85d

About The Position

We are seeking a Product Pre-Sales Engineer to join our team to contribute to our presale function success. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI, Digital and Analytics. You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges. You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions. You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions. This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills. As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives. Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers. You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.

Requirements

• Bachelor's degree in a related technology field. MBA Preferred.
• At least 7+ years of experience in hands-on practical technical experience in solutions engineering, solution/ sales architecture, and/or data.
• 7+ years of consulting or customer engagement experience.
• 5+ years of contact center experience.
• Successful track record in best-of-class solutions with a portfolio of strong work examples.
• Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills.
• Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines.
• Knowledge of chatbot, automation, and/or conversational AI solutions.
• Familiarity with knowledge management, asynchronous messaging, and analytics solutions.
• Experience with Enterprise SaaS applications, architecture, APIs and integrations.
• Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
• Ability to manage deliverables across multiple projects and meet tight deadlines.

Responsibilities

• Effectively prepare and deliver demonstrations of NICE’s Customer Service Automation solutions across the CCaaS platform focusing on conversational AI, knowledge management, messaging channels and analytics.
• Evaluate, understand, and document prospect’s infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions.
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions.
• Partner closely with our Sales team engaging with prospects and customers and with our engineering, product, and design teams.
• Be an awesome technologist with lots of business acumen, able to draw out root causes to customer concerns, and apply phenomenal problem-solving skills to solve them.
• Tell compelling stories that are grounded in technology.
• Respond to RFIs and RFPs.

Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees