Senior Product Portfolio Specialist

Portland General Electric Company-posted 10 days ago

Full-time • Senior

Portland, OR

1,001-5,000 employees

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The Senior Product Portfolio Specialist – Large Load Program Manager leads contracts, and performance management for PGE’s large-load customers and partnerships. This role owns market intelligence, and end-to-end contract lifecycle management — driving adoption, compliance, profitability, and risk mitigation. The position serves as a subject-matter authority on large-load agreements, liaising with RaRa and Legal on tariff impacts, and partnering cross-functionally to deliver innovative, compliant, and cost-effective solutions that advance PGE’s business objectives and outstanding customer experiences.

Market Intelligence & Product Analysis Lead analysis of energy industry trends, competitive dynamics, regulatory developments, and customer needs specific to large-load segments (industrial, data centers, manufacturing, etc.).
Maintain deep market knowledge via trade publications, market data, and participation in trade organizations, committees, and key conferences/tradeshows.
Translate insights into opportunity assessments, business cases, and product hypotheses for large-load offerings and present findings to senior leadership.
Program Strategy & Roadmap Develop innovative, customer-centric, and cost-effective large load program strategies aligned with corporate goals and portfolio priorities.
Define program vision, value proposition, target segments, pricing approaches, and go-to-market plans for large-load programs.
Act as the recognized authority for PGE’s large load program —champion benefits internally and externally and advocate for feature prioritization and resourcing.
Program Management Establish dashboards and KPIs to track partnership performance and program performance (MWs under contract, flexibility, contract terms, revenue/margin, industry benchmarking).
Oversee enhancement development and implementation (requirements, prioritization, delivery).
Drive expansion of program participation and sustained customer engagement.
Drive revenue growth through strategic alliances and joint initiatives and develop proposals and presentations for potential partners.
Provide regular updates and recommendations to senior leadership.
Compliance & Regulatory Oversight Liaison with Regulatory and Legal teams on tariff changes and impact to large load contracts Serve as team lead on regulatory compliance.
Monitor and maintain compliance throughout the contract lifecycle.
Facilitate effective communication, issue resolution, and dependency management across stakeholder groups.
Create and maintain project plans, timelines, and risk registers; ensure on-time, on-budget delivery.
Customer Experience & Contract Support Design and implement customer service processes and support materials (FAQs, training, tool guides) for large-load customers and partners.
Identify product/process changes to increase satisfaction, reduce friction, and improve accessibility.
Lead and support capital and cross functional projects to improve systems related to large load customers.
Support preparation, drafting, and negotiation of complex contracts and amendments.
Ensure terms align with organizational goals and regulatory requirements.
External Relations & Thought Leadership Represent PGE on industry committees and maintain relationships with trade bodies, vendors, and partners.
Activate external marketing and partnership opportunities to advance PGE’s brand and product adoption.
Promote best practices and thought leadership consistent with PGE’s standards and regulatory requirements.

Bachelor’s degree in marketing, communications, business, accounting, economics, or related field; or equivalent experience.
Typically eight (8) or more years in utility program management, electric utility, marketing, project management, or a related field.

Knowledge of utility tariffs, rate structures, special contracts, and compliance (OPUC; familiarity with FERC/NERC a plus).
Experience in financial modeling (pricing, margin analysis, credit risk/collateral), and performance analytics (Excel, Power BI/Tableau).
Proficiency with contract management, SharePoint, and workflow tools; Strong executive communication skills; ability to create concise briefing materials and recommendations.
Cross-functional leadership and stakeholder management across Regulatory, Legal, Finance, Operations, and Sales.
Experience with large-load customers, complex contract negotiation, tariff application, and utility regulatory processes.

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