At Intuitive, the needs of our customers are a key driver in our approach to service innovation. The Senior Product Performance Engineer - Digital will play a role in Global Services Innovation to quickly identify and resolve emerging and trending field issues of digital products before they meaningfully degrade the customer experience or cost-to-serve. This is achieved through (1) information collection using machine data, customer complaints, service data, etc.; (2) analysis to evaluate trends in product performance; (3) effective identification of contextual factors & root cause analysis; (4) collaboration with engineering teams to find and implement solutions proactively; and (5) deployment of learnings, tools, or process improvements to customer-facing teams. In addition, the Product Performance Engineer will work closely with digital product managers to support defining serviceability strategy and requirements for Intuitive's product portfolio, including da Vinci and digital products. To achieve this, the Product Performance Engineer will work closely with the Product Development teams, Services Product Management, Global Services Leadership, Product Support Engineering, Field Service, Technical Support Engineering, and Finance to understand and support data analyses and align them with Global Services' needs and prioritize new or incremental improvements to serviceability. The role will support influencing and driving serviceability innovation for both current products and upstream for future products. This role offers a unique opportunity to positively impact the customer experience excellence and efficiency goals of both the Global Services and product platform teams.