Senior Product Owner

Delta Dental Plan of Michigan•Okemos, MI

17d•Hybrid

About The Position

At Delta Dental of Michigan, Ohio, and Indiana we work to improve oral health through benefit plans, advocacy and community support, and we amplify this mission by investing in initiatives that build healthy, smart, vibrant communities. We are one of the largest dental plan administrators in the country, and are part of the Delta Dental Plans Association, which operates two of the largest dental networks in the nation. At Delta Dental, we celebrate our All In culture. It’s a mindset, feeling and attitude we wrap around all that we do – from taking charge of our careers, to helping colleagues and lending a hand in the community. Position Description Serves as a liaison between the business, application development teams and other stakeholders to ensure alignment through clear communication of product features, functionality, priorities and constraints.

Requirements

Position requires a bachelor’s degree in business administration, computer science, finance, mathematics, or a related field and seven years of experience analyzing, documenting, maintaining, organizing, recommending, supporting, testing, or troubleshooting business needs, system requirements, or process workflows or five years of information technology experience leading teams and/or projects requiring customized software solutions.
Will accept any suitable combination of education, training or experience.
Position requires advanced knowledge of the insurance industry and the organization’s products, services, markets, customers, competitors, opportunities, and challenges; advanced knowledge of word processing, spreadsheet, and database applications; knowledge of agile methodology/practices; strong verbal and written communication skills; strong analytical skills; strong interpersonal skills; the ability to work independently and as part of a team; the ability to manage multiple projects with competing deadlines; and the ability to solve complex problems using independent judgment.
Position may require occasional travel and working outside of regular business hours in order to support system maintenance.

Nice To Haves

Experience in an insurance environment and leading projects preferred.

Responsibilities

Partners with key business owners, customers, account relationship managers, and other stakeholders in order to identify user/customer needs and to develop comprehensive product vision, which translates into specific feature strategies and integrated product roadmaps.
Conducts competitive product research to establish future product capabilities.
Partners with the application development team in order to relay user experiences and necessary product features, including participating in daily standup meetings.
Acts as key participant in the portfolio, product, release, schedule of value, and sprint planning activities.
Manages budgets and resources that impact the product, and reviews resource reports to ensure product and related projects stay within budget.
Acts as a resource, subject matter expert, and single point of contact for the business, application development, and implementation and support teams, to identify priorities that impact go-live timelines and features critical to customer success.
Reviews new product feature requests and current backlogs and prioritizes work.
Leads in writing and refining user stories and acceptance criteria, testing and demonstrating new product features and changes, and training users/customers.
Identifies opportunities for improvement and recommends action plans to department management.
Participates in the development of departmental strategies, goals, and objectives.
Coaches and mentors Product Owners.
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.