Purchasing Power-posted 27 days ago
Mid Level
Hybrid • Atlanta, GA
251-500 employees
Personal and Laundry Services

The Contract Senior Product Owner will lead the end-to-end implementation of Purchasing Power's new points-based loyalty program, delivered in partnership with a Loyalty Vendor. This role is responsible for defining, managing, and prioritizing all project initiatives related to the loyalty program, ensuring seamless integration with other third-party platforms and internal systems. The Contract Senior Product Owner will act as the primary liaison between marketing, product, IT, business stakeholders, and the Loyalty Vendor, driving successful launch, migration of current reward dollars, and ongoing optimization of the program.

  • Guide the scope, requirements, and implementation of our company's first loyalty program, collaborating closely with internal business stakeholders and the external loyalty platform provider
  • Own requirements gathering, backlog management, and sprint planning for all phases of the project
  • Partner with the technical project manager and engineering lead on integrations with other third-party platforms and internal systems, ensuring technical and business requirements are met
  • Define roles and responsibilities for all integrations and deliverables, working with internal and external teams to ensure accountability
  • Communicate and document program design elements, including the rewards earning logic, tiers, expiration, bonus campaigns, ensuring flexibility for future enhancements
  • Develop and maintain a product roadmap for the loyalty program, communicating progress and risks to stakeholders
  • Conduct product demonstrations for business stakeholders, support teams, and delivery partners
  • Build and maintain strong relationships with internal stakeholders (Marketing, Product, IT, Customer Service, Analytics, Finance) and external partners (Loyalty Vendor, integration partners)
  • Facilitate regular stakeholder meetings to gather requirements, share updates, and resolve issues, communicate project vision, goals, and buy-in
  • Document and track stakeholder decisions, requirements, and action items throughout the project lifecycle
  • Bachelor's degree or equivalent experience in eCommerce, project management, IT, business administration, or related field
  • 2+ years experience as a product owner leading the launch of eCommerce or digital products (ideally in loyalty or rewards programs)
  • Proven experience implementing loyalty programs or similar customer engagement platforms
  • Strong understanding of marketing principles, customer segmentation, campaign management, and analytics
  • Advanced experience using Microsoft Office (Excel, PowerPoint, Visio, Word)
  • Proficient in Agile development methodologies; hands-on experience as a Product Owner in cross-functional teams
  • Experience with technical integrations involving third-party platforms
  • Excellent communication, organizational, and problem-solving skills
  • Ability to manage multiple stakeholders and prioritize deliverables in a fast-paced environment
  • Experience with product road mapping and backlog management tools (Jira/Confluence)
  • Product Management and Scrum qualifications preferred
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