Senior Product Owner – AI Product Development

Guardian Life Insurance Company • Boston, NY

29d • Onsite

About The Position

As the Senior Product Owner for Guardian Assist within the Group Benefits Service Center, you will be responsible for defining and driving the product vision and roadmaps, integrating customer research into the development and implementation of AI-powered solutions that enhance business processes, customer experiences, and operational efficiency. You will collaborate across organizational lines to deliver innovative products and features, ensuring alignment with strategic objectives and compliance with ethical AI standards. The position requires strong knowledge of product journey mapping, business process improvement, and OKR management. Excellent communication and teamwork skills are essential, along with the ability to manage multiple tasks and meet deadlines.

Requirements

• Bachelor’s degree or equivalent work experience
• A minimum of 5-7 years of experience in Agile methodologies and product management
• Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
• Strong knowledge of product journey mapping, business process improvement, and OKR management
• Experience working with cross-functional teams
• Excellent communication and teamwork skills
• Ability to manage multiple tasks and meet deadlines
• Objectives and Key Results (OKR)
• Product Requirements
• Product Backlog Management
• Root Cause Analysis (RCA)
• Solution Delivery

Responsibilities

• Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and persona and agent needs
• Work closely with the Product Manager to prioritize and implement process improvements, track progress and communicate updates to stakeholders
• Define, prioritize, and sequence product features and requirements in the team backlog, ensuring alignment with business goals and customer needs
• Manage the backlog and roadmap in collaboration with the Tech Lead
• Break down data requirements into the team backlog and ensure timely and quality delivery of product functionality and desired customer experience
• Conduct go-to-market readiness activities as the team prepares for release, including reviewing the release plan with the PDM
• Collaborate with data and AI SMEs to ensure data and AI standards are met across applications and help translate data requirements into the team backlog for timely, high-quality delivery of product functionality and desired customer experience.
• Be flexible with your schedule to support releases, including weeknight and weekend deployments as needed
• Review test plans and scripts for user acceptance testing of AI systems
• Document and track open issues, model performance, and future enhancements for AI products
• Lead business demos for scenario walkthroughs and simulations of AI features
• Define, measure, and analyze new and existing business processes impacted by AI with established objectives and key results
• Identify, describe, refine, and communicate business needs as requirements to create user stories and features for AI products
• Explore and advocate for innovative uses of AI technology to transform existing processes
• Engage in Agile methodologies (e.g., SAFe, Scrum) and pursue relevant certifications

Benefits

• At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• Inspire Well-Being As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits . Benefits apply to full-time eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees