Senior Product Operations Manager

Global Payment Holding Company • Lenexa, KS

97d • $135,000

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. A Sr. Product Operations Manager drives product lifecycle efficiency, focusing on optimizing processes, executing go-to-market (GTM) strategies, and ensuring cross-functional alignment between product, engineering, marketing, and sales teams to deliver products successfully.

Requirements

• Strong 5+ years of experience in product management, product operations or program management within a product-led organization.
• Deep understanding of product operating models and modern product management methodologies (e.g., customer discovery, empowered teams, outcome-based roadmaps).
• Strong stakeholder management skills with the ability to influence at all levels of the organization — including executives.
• Experience defining and measuring KPIs to assess program success and drive continuous improvement.
• Must be able to navigate a changing business landscape and influence others.
• Proficient in Jira, Jira Product Discovery, Pendo, Confluence, 365 Move.

Responsibilities

• Define, implement, and optimize repeatable processes for product development, launch, and GTM activities to improve efficiency, consistency, and speed to market.
• Serve as a central point of contact and a leader for various teams (product, engineering, marketing, sales, customer support, etc.) to align product vision with business requirements and ensure seamless execution.
• Drive the entire product lifecycle, from launch planning and milestone execution to post-launch performance analysis and ongoing optimization.
• Develop and execute comprehensive GTM plans for new products and feature enhancements, working with stakeholders to bring the product vision to life.
• Build systems to capture, analyze, and report on quantitative and qualitative data, developing KPIs and providing data-driven insights to inform strategic product decisions and improvements.
• Lead and manage strategic cross-functional projects, ensuring alignment with company-wide processes and timely delivery of major product initiatives.

Benefits

• Medical, dental and vision care
• EAP programs
• Paid time off
• Recognition programs
• Retirement and investment options
• Charitable gift matching programs
• Worldwide days of service

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree