Senior Product Operations Manager I
About The Position
Why Housecall Pro? Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. Role Overview As a Senior Product Operations Manager for Partnerships, you own the strategy for how Housecall Pro engages with our largest franchise and enterprise partners. You are responsible for deeply understanding partner business models, identifying product opportunities, and driving strategic alignment between partner needs and our product roadmap. You serve as a trusted advisor to both partners and internal Product leadership—translating complex partner requirements into strategic product recommendations and conducting research that shapes where we invest. You work closely with Product, Engineering, and Business Development leaders to ensure we're building the right solutions for our most strategic accounts. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.
Requirements
- 5+ years experience in technical account management, product operations, product management, or strategy consulting
- 1+ years experience leading and mentoring others
- Bachelor's degree in related field or equivalent work experience
- Experience working with enterprise software integrations and APIs
- Strong understanding of SaaS business models and franchise/enterprise operations
- Proven ability to conduct market research and translate findings into strategic recommendations
- Ability to influence without authority and drive alignment across senior stakeholders
- Experience managing complex, multi-stakeholder projects
- Willingness to travel as needed to support partners (typically 15-20% annually)
Nice To Haves
- Experience in B2B SaaS or enterprise software environments, particularly with franchise or multi-location businesses
- Strong communication skills with ability to present to executive audiences (internal and partner)
- Strong affinity for product strategy—you can connect partner needs to product opportunities
- Excellent organizational and project management skills
- Deep understanding of how Product organizations operate and make prioritization decisions
- Analytical mindset with ability to synthesize qualitative and quantitative data into insights
- Experience with product management tools (Jira Product Discovery, Confluence) and AI/automation platforms (Claude, ChatGPT, n8n, Zapier)
- Comfort with ambiguity and ability to translate complex partner challenges into actionable problem statements
- Customer empathy with ability to balance partner advocacy with business priorities
Responsibilities
- Own Partnerships Strategy
- Define and drive the strategic approach for engaging with franchise and enterprise partners
- Build frameworks for evaluating partner requirements, assessing business impact, and prioritizing investments
- Identify patterns across partners to surface strategic opportunities that inform product direction
- Develop metrics to measure partnership health, product delivery effectiveness, and business impact
- Research & Influence Product Direction
- Conduct market research on franchise, distributor, and supplier models to identify product opportunities
- Perform competitive analysis to understand how partners evaluate solutions and where gaps exist
- Synthesize partner feedback and market insights into strategic recommendations for Product leadership
- Partner with Product Managers and Directors to translate research into roadmap priorities
- Lead Partner Engagement
- Serve as the senior technical point of contact for strategic partners, managing executive-level relationships
- Lead discovery sessions to deeply understand partner business requirements, operational challenges, and growth objectives
- Present to partner executives on product roadmaps, integration capabilities, and strategic solutions
- Handle escalations and complex technical challenges, providing strategic guidance on solutions and timelines
- Drive Cross-Functional Execution
- Lead cross-functional teams across Engineering, Product, Legal, and Business Development to deliver partner solutions
- Coordinate API integrations and technical implementations with Engineering teams
- Manage complex, multi-stakeholder projects from requirements through delivery
- Ensure seamless handoffs between Business Development, Implementation, and ongoing Account Management
- Scale the Function
- Build scalable processes, SOPs, and playbooks that enable the partnerships function to grow
- Establish escalation workflows, communication protocols, and prioritization frameworks
- Identify opportunities to improve operational efficiency through AI tooling and automation
- Mentor team members and develop best practices that elevate partnerships capabilities
Benefits
- A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
- Paid holidays and flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup backed by top-tier VCs
- Monthly tech reimbursements
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What This Job Offers
Job Type
Full-time
Career Level
Senior
