Senior Product Marketing Manager - AI

Five9

85d • $83,500 - $200,600

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Senior Product Marketing Manager - AI, who can bring together storytelling, strategy, and technology. In this role, you will shape how our AI products are positioned in the market, craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life.

Requirements

• 5+ years of Product marketing (or equivalent) experience; demonstrated success in marketing CX, CCaaS, or AI technology solutions.
• Bachelor's degree in Business or Marketing Management, MBA preferred.
• Strong communication skills, including excellent verbal, written, and presentation skills.
• Adept at working cross-functionally.
• Fast learner, detail-oriented, and must enjoy fast-paced work environments.

Responsibilities

• Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers.
• Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption.
• Partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive acquisition, conversion, and expansion, fueling growth at all stages.
• Conduct research to understand rivals' strengths, weaknesses, and opportunities as Five9 competitive landscape expert.
• Develop sales and customer-facing content, including videos, webinars, and product assets that effectively convey core messages.
• Work collaboratively with the marketing teams to assist in developing a campaign, demand generation, website content, and other marketing activities.
• Collaborate with product management to understand our product vision and upcoming features, using your expertise on the market and customers to effectively communicate externally and shape our product's future.
• Represent Five9 at events, webinars, and other customer-facing activities.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Career Level: Senior
• Education Level: Bachelor's degree