Senior Product Manager

About the position

The Senior Product Manager manages research and development activities relating to the design and development of software or hardware products and qualification or re-qualification of new and existing products. The Product Manager uses their proven ability to strategize the full lifecycle of a product - from conception through release. This individual will confidently lead cross-functional teams to ensure sound business solutions are formed and implemented with quality. The individual will work with Zinnia's Product Organization to ensure alignment with organization's strategy and vision.

Responsibilities

• Drive or contribute into the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch
• Completing research and providing analysis as needed to support Management in decision making
• Analyze consumer needs, current market trends, and potential partnerships from an ROI and build vs. buy perspective
• Gain a deep understanding of existing systems, customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
• Works with a cross-functional team to ensure fulfillment of product requirements, evaluates product performance and transition products from development to commercialization
• Assists in determining product delivery and deployment dates for new product releases, feature and maintenance releases and regular corrective service or service pack releases
• Facilitating business needs and priority identification
• Assist in Developing and executing proposed business and technical solutions
• Assist in the research and investigation of escalated production issues and engage teams for resolution
• Track incidents through completion while providing regular updates to both internal and external customers
• Document business impact, research and resolution steps and long-term preventative measures via incident reports
• Provide regular severity updates to Senior leadership

Requirements

• 5 to 10 years of experience as a Product Manager, including analyzing software/product design, development, and deployment
• A bachelor's degree in Computer Information Systems, Business Administration, or a related field; or a high school education and equivalent work experience in business analysis and application development
• Strong customer service skills with excellent relationship management skills with the ability to interact positively and successfully with all level of associates and managers to meet business needs
• Basic understanding of technology system interfaces and data integration, networks, and operating systems
• Proven background in process automation and/or robotic process automation (RPA)
• Knowledge of Business Process Modeling using decision tables/trees and data flows, etc.
• Ability to interpret and define API requirements, ensuring seamless integration between internal and external systems
• Experience collaborating with cross-functional teams, including engineering, UX, and business stakeholders, to define API-related product requirements
• Basic knowledge of SQL, client/server, and network environments
• Expert level communication, interpersonal, critical thinking and troubleshooting skills
• Microsoft PC software experience (i.e., Excel, Word, Access and Project)
• Willingness to develop industry-related knowledge
• Analytical, organized with excellent written and verbal communication skills
• Must be a self-starter, flexible and motivated

Nice-to-haves

• 2+ years' experience in Annuity, mutual funds, financial services, or life insurance work experience preferred
• Background in process automation and/or robotic process automation (RPA)

Benefits

• Health/dental insurance
• Parental leave
• Profit sharing
• 401(k)
• Incentive/bonus opportunity
• Tuition reimbursement