Employee Financial Services - Financial Center & Expansion Markets Division Lead

Bank of America • Plano, TX

1d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! The Senior Product Manager role will focus on setting the strategy and leads end to end execution to deepen employee financial wellness and deliver measurable growth across deposit, engagement, and adoption outcomes in the Financial Center and Expansion Markets channels. The leader orchestrates cross functional teams, aligns market and specialist resources, and drives disciplined delivery against a divisional roadmap—owning results, risk, and continuous improvement at enterprise scale. This role delivers on the EFS strategic framework of financial education, expert advice & guidance, and access to differentiated tools, resources, and offers for employees through close partnership with Market Leaders, Market HR, Consumer/Financial Center leadership, Specialists, and the Consumer Academy.

Requirements

• Excellent analytical, problem-solving, and ability to formulate solutions
• Strong ability to create strategic plans via market research and insights
• Self-motivated with a strong work ethic and intense focus on results
• Strong interpersonal skills, ability to proactively build trusted relationships and manage via influence
• Assess and learn partner’s business, priorities, and challenges followed by execution
• Excellent organizational and project management skills demonstrating effective time management skills and the ability to organize, prioritize in a matrix environment
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances
• Communicates strategic business plans and tactical goals to team/partners
• Displays passion, commitment and drive to deliver an experience that improves our employees’ financial lives
• Proficiency in computer skills and professional programs (for example, Microsoft Office)

Nice To Haves

• Knowledge of Consumer Banking products, programs and services
• Minimum 3 years of experience in strategy, relationship management, client care or business support roles
• Knowledge of the Financial Center Channel and/or Operational Excellence
• Degree or designation (i.e. BA, MBA, MS, CFA)

Responsibilities

• Develop Market Plans; provide performance analysis and reporting
• Implement virtual community engagement strategy and refine Financial Center outreach approach
• Execution of key EFS strategic initiatives and market level updates
• Maintain strong Market, Site, and Lines of Business partnerships for Retail, Preferred, and Merrill
• Provide field support: On-board/certify EFS Specialists, manage events, seminars, evaluate tools and resources for virtual/in-person delivery options
• Manage Specialists coverage, communications and recognition
• Perform related monitoring, business controls, and audit duties
• Communicate BAC Employee value proposition to deepen relationships, promote financial wellness and help drive Life Plan adoption
• Serve as BAC Brand Ambassador and Employee Client Advocate

Benefits

• We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
• This role is currently benefits eligible.
• Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees