Senior Product Manager

Fiserv•Alpharetta, GA

33d•Onsite

About The Position

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Senior Product Manager What does a successful Senior Product Manager do at Fiserv? You will own and manage the end-to-end product development lifecycle, including ideation, requirements definition, prioritization, delivery, commercialization, and post-launch optimization. You will serve as the product owner for the Commerce Hub Gateway, driving enhancements to improve transaction processing, settlement accuracy, performance, and overall client experience. What you'll do: Drive product features related to payment authorization, clearing, settlement, funding, and reconciliation across multiple payment rails. Own requirements for batch file processing, including ingestion, validation, transformation, enrichment, and delivery of settlement, funding, and reconciliation files. Lead cross-functional delivery efforts across engineering, QA, operations, risk, compliance, and client-facing teams to ensure on-time and high-quality releases. Ensure product support for file-based and API-driven integrations, including SFTP, APIs, and event-driven workflows. Lead issue resolution throughout the product lifecycle, including problem identification, root cause analysis, and stakeholder communication. Create, maintain and review product documentation, technical specifications, and API definitions for publication in Developer portal. Establish and maintain a deep understanding of customer, merchant, and partner needs, incorporating feedback into product strategy. Act as a key liaison and negotiator between internal teams and external clients to resolve product and integration issues.

Requirements

High School graduate/GED
5 years of experience in Product Management, Technical Operations within a payment or fintech environment.
5 years of payments-related experience, preferably with gateways, processors, or PSPs.
2 years of technical writing experience, including API specifications and developer-facing documentation.
Demonstrated experience with: Product strategy and lifecycle management Technical solution development Matrixed and fast-paced environments Managing competing priorities in a regulated industry

Nice To Haves

Bachelor's Degree

Responsibilities

Drive product features related to payment authorization, clearing, settlement, funding, and reconciliation across multiple payment rails.
Own requirements for batch file processing, including ingestion, validation, transformation, enrichment, and delivery of settlement, funding, and reconciliation files.
Lead cross-functional delivery efforts across engineering, QA, operations, risk, compliance, and client-facing teams to ensure on-time and high-quality releases.
Ensure product support for file-based and API-driven integrations, including SFTP, APIs, and event-driven workflows.
Lead issue resolution throughout the product lifecycle, including problem identification, root cause analysis, and stakeholder communication.
Create, maintain and review product documentation, technical specifications, and API definitions for publication in Developer portal.
Establish and maintain a deep understanding of customer, merchant, and partner needs, incorporating feedback into product strategy.
Act as a key liaison and negotiator between internal teams and external clients to resolve product and integration issues.

Benefits

Fuel Your Life program to support physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points used for rewards.
Eight Employee Resource Groups to foster a collaborative culture.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Medical, dental, vision, life, and disability insurance options available day one
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.