Senior Product Manager

Ford Motor • Palo Alto, CA

20h • $146,520 - $276,600 • Hybrid

About The Position

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves? In this position... Ford is #1 in commercial vehicles in North America and the #1 brand in Europe, but our services business is nascent – huge opportunity to build a new business/market leader. Ford’s Telematics product is launched/has been in market for several years and is experiencing rapid growth, though there is still meaningful time/room to influence the overall strategy, features, and look/feel of the product and lead the team through a period of breakout growth. Ford has embedded high-quality modems into all commercial vehicles since 2020 – creating a base of connected vehicles in the market and allowing Ford to meaningfully differentiate from current, aftermarket-hardware-based Telematics competitors.

Requirements

• Bachelor's degree in Business or Engineering
• 7+ years as a product manager, having shipped successful products in the past, ideally in the B2B SaaS space and/or vehicle architecture products
• Track record of solving tough problems and delivering working solutions throughout career
• Demonstrated effectiveness in large, complex, highly matrixed organizations
• Passion for serving customers

Nice To Haves

• Master's degree in Business or Engineering (ME, EE, MBA or equivalent)
• Experience working with / in businesses that utilize fleets of vehicles, specifically mixed fleets
• Experience working with data and products which leverage data
• Academic and/or work background in digital products for automotive

Responsibilities

• Own an end-to-end vision, strategy, and roadmap for Safety and Security Experiences for Ford’s Telematics products, globally. Safety and Security includes ownership of: Vehicle Commands and Controls, Driver Behavior, Theft Alerts experiences, and more.
• Questions you’ll need to answer: What do our commercial customers need? How does this vary by persona? By customer segment? By region? How should these needs be met through in-vehicle, web and app features for Telematics? How well are these customers served today by currently available offerings? How can Ford differentiate and best serve our commercial customers?
• Set and drive the product roadmap to bring your vision to life, working with the engineering and design teams
• Partner with Telematics back-end product, engineering and design to understand what is possible from a data, controls, insights, etc. standpoint and to align on joint roadmaps to create novel, high-value features
• Partner with Product Marketing to assess and integrate 3rd party solutions when applicable
• Work with sales and marketing to ensure your products are commercially successful
• Conduct primary research (interviews, surveys, attend trade shows, etc.)
• Consolidate internal knowledge on the customer/prior products
• Shadow the sales team to pull back knowledge from sales into the product/roadmap
• Instrument the product to learn directly from use
• Report state out to and manage concerns of executive Ford stakeholders

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level