Senior Product Manager (Multiple Positions)

Microsoft • Redmond, WA

2h • Hybrid

About The Position

As M365 Copilot Customer and Analytics Driven Evals Team (CADETs) we are looking for a highly motivated Senior Product Manager (Multiple Positions) who thrives at the intersection of customer engagement, product quality, and actionable insights. As part of the CADETs, you will manage feedback channels, drive VIP customer partnerships, and ensure insights flow into the Copilot product development cycle. This role focuses on driving customer engagement, product adoption, and quality improvements for Copilot experiences across M365 Copilot Chat, Researcher, and Analyst. You will collaborate with engineering, data science, solution architecture, and customer-facing teams to deliver impactful solutions that meet strategic customer needs.
This role is based out of the Microsoft Redmond, WA campus. In alignment with Microsoft’s Flexible Work Policy, this role is expected to work on campus at least three days per week on average. This requirement ensures consistency with company guidelines and supports collaboration expectations.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

• Bachelor's Degree AND 5+ years experience in product/service/program management or software development OR equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Nice To Haves

• 2+ years of experience with customer success programs and enterprise account management.
• 2+ years experience taking a product, feature, or experience to market (e.g., design, addressing product market fit, and launch, internal tool/framework).
• Detailed understanding of AI-driven products.
• Familiarity with Microsoft 365 ecosystem and M365 Copilot capabilities.
• Knowledge of data analytics and feedback loops for product improvement.

Responsibilities

• Define and Execute Engagement Plans: Drive M365 Copilot customer engagement programs, ensuring alignment with business objectives and strategic priorities.
• VIP Customer Partnerships: Build and maintain deep relationships with strategic accounts, ensuring their workflows and priorities inform product decisions.
• Feedback Flywheel Ownership: Capture, synthesize, and prioritize feedback from internal and external customers, including dogfooding and stress tests.
• Actionable Insights: Work with the rest of the team to convert the feedback into evaluation tasks and metrics that drive product quality improvements across M365 Copilot experiences.
• Program Rhythm: Maintain operational cadence, reporting, and communication for feedback metrics and adoption signals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees