Senior Product Manager

Kayak • Concord, MA

35d • $140,000 - $170,000 • Hybrid

About The Position

KAYAK, part of Booking Holdings (NASDAQ: BKNG), is a leading travel search engine. With billions of queries across our platforms, we help people find their perfect flight, stay, rental car and vacation package. We're also transforming business travel with a new corporate travel solution, KAYAK for Business. As an employee of KAYAK, you will be part of a travel company that operates a portfolio of global metasearch brands including momondo, Cheapflights and HotelsCombined, among others. From start-up to industry leader, innovation is at our core and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world. We’re seeking a Senior Product Manager for KAYAK for Business (K4B) with travel experience to enhance our product offering for our corporate customers. The ideal candidate has 5 years experience in the travel industry and is dedicated to building and maintaining a world class slate of features designed to help travelers find, book and service travel options and help travel administrators manage their program at scale. This role will solve unique challenges related to scaling a global booking platform with complex customer and technical requirements in the corporate travel space. This role will be required to work from our Concord office at least 3 days per week.

Requirements

• Specific experience in working on travel or hospitality products; technical experience preferred
• Collaboration with team members from all levels of the business, across time zones.
• Specific experience working with commercial and engineering teams to build solutions that meet user needs.
• Ability to align product opportunities with business goals and support that with thoughtful decisions and clear communication.
• Proficiency in data analysis, including running SQL queries and using data to drive focus and team alignment.
• Personal experience as a traveler, offering firsthand insight into user challenges during trip planning and online booking.
• BS degree or equivalent experience required, technical background strongly preferred, MBA or similar experience advantageous.

Nice To Haves

• Experience as a Product Owner in Agile Teams is a plus.
• Collaboration with third parties to bring a technical solution to market.

Responsibilities

• Define and drive the expansion of the traveler and travel manager experience across all countries and platforms, including our mobile website and app.
• Support the expansion of our booking and servicing capabilities on K4B to attract new customers and improve the experience of our existing customers.
• Along with our account management and agency partners, collect feedback from and respond to users.
• Become an advocate for our travelers and travel managers - understanding and documenting their motivations and goals. Use that knowledge to define and prioritize user problems and needs, maintaining a robust roadmap of features.
• Craft feature requirements, weighing impact against goals and technical feasibility.
• Work with cross-functional teams, as product and project manager, to define specifications and help launch features against realistic benchmarks and goals
• Coordinate the roll-out of new product features across all existing customers, working closely with Product Marketing, Marketing, Sales and PR / Comms.
• Measure and analyze insights from product changes, chasing agreed upon metrics and the opportunities our data, user research and A/B experiment results might reveal.
• Stay up to date with our competitive landscape and stay informed about both travel and e-commerce spaces, especially within Flights, and the latest capabilities across multiple platforms.

Benefits

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being: Company-paid therapy sessions through SpringHealth Company-paid subscription to HeadSpace Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• No meeting Fridays
• Paid parental leave
• Generous paid vacation + time off for your birthday
• Paid volunteer time
• Focus on your career growth: Development Dollars Leadership development Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• Competitive retirement and health plans
• Free lunch 2 days per week
• Fun quarterly events such as boat trips, arcades, ski trips, Thursday happy hours, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level