Senior Product Manager

ServiceTrade•Durham, NC

10d•Remote

About The Position

ServiceTrade is the leading provider of software as a service (“SaaS”) applications for commercial service contractors. Our customers use ServiceTrade’s mobile and web applications to streamline service operations and engage customers online to earn revenue growth averaging over 23% year-over-year. We’re seeking a motivated and skilled Senior Product Manager to join our growing team. This role bridges product execution with strategic leadership—balancing hands-on product ownership with cross-functional collaboration. You’ll lead initiatives for high-impact features, partnering with engineering, design, customer success, and go-to-market teams to drive adoption and deliver measurable outcomes. Why ServiceTrade: We’re a mission-driven company helping essential businesses thrive—bringing modern tech to the mechanical and fire protection service industries. As a Senior Product Manager, you’ll work on meaningful problems, enjoy a high-trust, high-ownership environment, and help shape the future of our integrated product suite. What sets us apart? Our product is a true GAME-CHANGER that provides our customers a massive ROI and keeps them on the leading edge of the industry.

Requirements

5+ years of SaaS product management experience with a record of successful product delivery, adoption, and impact
Strong technical acumen; comfortable engaging with engineers on architecture, APIs, mobile platforms (iOS/Android), and integration concerns
Strategic thinker who can dive deep into details without losing sight of business goals
Excellent communicator across technical and non-technical stakeholders, from frontline teams to executives
Equally comfortable interviewing a customer or working with a software engineer on technical requirements
Versed in agile (lowercase “a”) development with a bias for action and adaptability, keeping a strong strategic compass while quickly and enthusiastically adapting to changing tactical conditions
Strong customer orientation and ability to translate insights into product innovation
Proactive, self-starting problem solver who takes ownership and initiative, knowing when to dive deep independently and when to pull in expertise
Comfortable navigating evolving priorities in a growing company and enjoy having the autonomy to shape solutions

Nice To Haves

Familiarity with mobile product development and workforce productivity tools
Experience working with field service management or inspection automation products
Background in scaling product capabilities across platforms and partners

Responsibilities

Drive Product Strategy & Execution: Lead strategic planning and tactical delivery for key product areas that are central to our integrated ecosystem.
Own the Roadmap: Define, refine, and prioritize features that support ServiceTrade’s mission to help commercial service contractors grow their business.
Customer & Market Discovery: Serve as the voice of the customer by engaging with users, prospects, and partners to deeply understand their workflows and pain points.
Cross-functional Collaboration: Partner with Engineering, UX, Sales, Customer Success, and Marketing to align product plans with business goals and customer needs.
Product Development Leadership: Guide day-to-day development activities including backlog grooming, sprint planning, and UAT. Ensure clear, actionable stories and requirements.
Thought Partnership: Collaborate closely with senior leadership to inform product strategy and influence long-term vision.
Industry Awareness: Track market trends, competitors, and emerging technologies to help ServiceTrade stay ahead of industry needs and disruptions.

Benefits

Medical through Cigna, PPO and HDHP options, including a Health Savings Account with company contributions
Dental and Vision through Unum
Flexible Spending Account and Dependant Care Account
Company-paid Life insurance, STD and LTD
Voluntary benefits including Supplemental Life Insurance, Critical Illness, Accident and Pet Insurance
401(k) with up to 3% employer match and NO vesting period
Flexible PTO policy
10 company holidays
Parental Leave
Paid Time Off for Volunteering
Employee Reimbursement Program to use for well-being, technology and/or professional development