Senior Product Manager

Shopmonkey•San Jose, CA

64d•$140,000 - $160,000•Hybrid

About The Position

Shopmonkey is looking for a Senior Product Manager to join our dynamic team, help us build the next generation of our platform, and lead to a dedicated squad of product, design, and engineering individuals. At Shopmonkey, we're not just building software; we're on a mission to help every auto repair shop thrive. We believe that with the right tools, shop owners can run their businesses smarter, faster, and more profitably. We are a fast-paced, collaborative, and customer-obsessed team, and we're looking for a senior product leader who shares our passion for getting under the hood and solving real-world problems. This is a hybrid role with 3 days per week on-site at our Morgan Hill, CA office to collaborate and stay connected. You'll define and evangelize product needs for our core customers, representing Product in customer engagements and partnering closely with customer-facing teams to deliver maximum value. Your ability to communicate prioritization decisions, technical nuances, and the voice of the customer will impact thousands of auto shops across North America. This is a unique role that requires an organized, impact-oriented, and customer- and product-focused individual who is comfortable with ambiguity, takes initiative, and builds strong, collaborative relationships across teams and with customers.

Requirements

6+ years of successful product management experience leading complex software products with cross-functional teams
Proven track record of shipping SaaS products from concept to launch in a fast-paced, startup setting
Excellent leadership and collaboration skills to build trust, bridge gaps between teams, and influence without authority
Tenacity and ample leadership experience enabling you to lead, influence and organize complex, core feature projects
Exceptional verbal, written, and presentation communication skills with experience engaging senior leadership and customers
Data-driven mindset with the ability to balance qualitative insights and quantitative metrics
Familiarity with modern product and project management tools (e.g., Linear, Productboard, Wrike)
Hungry, fast-learner mindset with a bias towards action.
Ability to travel periodically for customer visits, events, and workshops

Nice To Haves

Experience in the automotive space or in mobile app development

Responsibilities

Define Product Strategy: Define and champion the strategic direction, product vision, and roadmap for your squad, aligning with overall company goals and objectives. Stay attuned to industry trends, competitive dynamics, and emerging technologies that influence our space.
Drive Execution: Lead feature scoping, prioritization, and trade-off discussions - knowing when to say no to achieve the best outcomes. Translate vision into clear product requirements and user stories, managing the backlog to ensure maximum impact and alignment with company goals.
Lead Cross-Functional Teams: lead, inspire, and collaborate with engineering, design, marketing, and customer-facing teams to ensure successful launches, adoption, and measurable outcomes. Work with leadership to connect strategic plans to actionable, prioritized initiatives with clear metrics and timelines.
Collaborate Across Squads: Collaborate closely with other squad leads and stakeholders to coordinate efforts, resolve dependencies, and optimize resource allocation.
Champion the Customer: Conduct research, analyze data, and synthesize insights to deeply understand the needs of our diverse customers - from small independent shops to multi-location enterprises. Use these customer insights and data analytics to guide decisions.
Own the Full Lifecycle: Oversee the end-to-end product lifecycle - from ideation and validation through launch, iteration, and optimization. Measure success using product metrics such as adoption, engagement, and customer satisfaction, and use these to guide continuous improvement.