Senior Product Manager

PayPal•San Jose, CA

13d•Hybrid

About The Position

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers. We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities. Job Summary: Job Description: PayPal, Inc. seeks Senior Product Manager in San Jose, CA

Requirements

Master’s degree, or foreign equivalent, in Engineering Management, Business, Economics or a related field.
Bachelor’s in Electronics & Communication Engineering accompanied by a minor in Economics plus five years of experience in E-commerce Product Management, primarily in leading Checkout & Payments post purchase order management.
Leading Product strategy for Checkout & Payments, or merchant-facing platforms in an e-commerce or payments company.
Experience driving improvements in Conversion rate, Average Order Values, Total Payment Volume or other revenue performance metrics
Experience collaborating with cross functional teams including Engineering, UX, Data Science, Sales, Marketing, Go-to-Market teams, Merchant integrations, Analytics, and other Business teams deliver Product features.
Experience launching high impact products through extensive A/B testing and experimentation in the E-commerce checkout, Payments, fintech or merchant solutions.
Experience leading Partner/merchant interactions and integrations
Experience building high-impact checkout, payment, and e-commerce experiences for merchants and consumers, driving conversion, retention, and revenue growth
Experience crafting intuitive, trustworthy, and efficient payment experiences rooted in deep customer empathy and behavioral insights using tools such as User Testing and Amplitude.
Experience building global, scalable commerce and payment systems integrating APIs, payment tokenization, risk, and compliance frameworks that are SAQ compliant
Experience improving checkout and funnel performance through experimentation frameworks, A/B testing, and analytics tools such as Tableau, Figma, MicroStrategy and Power BI.
Experience collaborating with engineering, design, UXR, operations, marketing, architecture and other cross functional teams to drive end-to-end delivery and continuous optimization
Experience designing and optimizing checkout user experiences using Figma
Knowledge of global e-commerce or marketplace checkout business models and multi-region considerations
Ability to translate complex technical products into business value messaging Payment networks, authorization flows, fraud, risk models, and checkout optimization.
Knowledge of cross-border payments, merchant acquiring, PSP competitive landscape and alternative payment methods
Experience leading Product development cycles using both Scrum and Kanban methodologies
Experience building cloud solutions

Responsibilities

Support the sales teams and provide valuable advice to successfully close deals.
Meet with team and business leads to align on key deals that are priorities for critical verticals and bring strategic initiatives that are relevant to the Sales Team.
Manage cross-functional teams such as Product and Engineering, Finance, Support, Global Sales, Professional Services, Marketing, Go-to-Market, and Account Management, leveraging internal resources and external partnerships to ensure timely execution and alignment with project development roadmap.
Monitor individual and team progress to ensure the implementation of successful sales and account expansion solutions for branded checkout deals are aligned with quality assurance standards.
Ensure solutions meet tailored requirements to help PayPal maintain robust adoption and performance.
Evaluate individual and team performance at each project checkpoint using KPI metrics and make personnel and budgetary adjustments as needed.
Engage in merchant communication, participate in conferences, collaborate with partners, and host webinars to educate the organization on areas such as branded checkout and the broader commerce ecosystem.
Execute on support related to client engagement/outreach for the key client cohorts.
Ideate and propose new strategic initiatives, including areas such as UX optimization, presentation, conversion rate, and innovative e-commerce solutions.
Align the domain teams with the evolving needs of merchants, encompassing consumer experience and product performance.
Consult on and influence the sales positioning of products.
Navigate complex large enterprise client requirements, experiences, and nuances related to checkout.
Contribute to the improvement and "hardening" of systems employed by the broader organization (involving areas such as branded payment processing and performance, sales motions, and upselling).