We’re looking for a dynamic and experienced Senior Product Manager to drive the growth and innovation across Zingtree’s AI-powered Automation platform. This role is pivotal to our mission—helping CX and Ops leaders reduce AHT, cut escalations, and stay compliant in high-stakes customer interactions. We’re looking for someone who thrives in fast-moving, consultative, and cross-functional environments and is excited by the opportunity to impact how AI transforms CX at scale. In this role, you will be responsible for expanding and enhancing our product portfolio, developing new AI-powered solutions that maximize customer value, and optimizing our existing offerings. Your work will directly contribute to delivering exceptional user experiences and measurable ROI for our customers. You’ll play a key role in identifying opportunities by deeply understanding our customers, prospects, and partners. This means analyzing market trends, assessing competitive dynamics, and leveraging AI advancements to shape Zingtree’s product strategy. Success in this role requires strong interpersonal skills, a deep understanding of AI technologies, experience building Enterprise SaaS products, and experience in customer support, call centers, or process automation. You should be comfortable navigating a fast-paced, data-driven environment where strategic decision-making is backed by market insights and analytics. You'll shape new and existing product lines by deeply understanding enterprise buyer pain points, leveraging emerging AI capabilities, and ensuring that every AI Automation solution deployed with Zingtree follows logic—not guesses.
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Job Type
Full-time
Career Level
Senior
Number of Employees
51-100 employees