Senior Product Manager - VP

Barclays • Jefferson, CO

2d • Onsite

About The Position

Purpose of the role To lead and facilitate human-centred design excellence as part of the BUK Pod transformation strategy, to drive innovation, meet customer needs, and ensure the bank's long-term success and competitive edge. Advocating for customers in business decision making and balancing commercial aims, delivery feasibility and regulatory requirements with high quality customer experiences. Embark on a transformative journey as a Senior Product Manager - VP. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. In this role you will play high impact role at the heart of Barclays’ Investment Banking CRM and Collaboration transformation. You will shape how bankers use data, analytics, and GenAI driven insights to deepen client relationships, target smarter deals, track deal conversion, and move business reporting from dashboards to actionable intelligence. Maintaining the product vision end to end—from discovery and roadmap to adoption—you’ll lead a platform that combines CRM, advanced analytics, collaboration, and GenAI to materially change how investment banking decisions are made and deals are managed.

Requirements

• Experience with product ownership and discovery leadership with demonstrated ability to lead end to end product ownership: problem discovery, requirements definition, backlog prioritization, roadmap creation, and value delivery, working closely with senior business stakeholders and engineering teams
• Considerable Investment Banking / Front Office domain understanding deep understanding of investment banking workflows including client coverage, relationship management, deal lifecycle, pipeline, conversion, reporting, and the ability to translate banker needs into scalable product capabilities
• Data, analytics and AI driven product thinking experience building products that use data, analytics, and AI/GenAI to generate insights, such as client intelligence, deal targeting, pipeline health, conversion tracking, and insight led reporting
• Stakeholder Management and Influence at senior level ability to engage, challenge, and align senior bankers, technology leaders, and control partners, driving decisions, managing tradeoffs, and maintaining momentum in a complex, regulated environment
• Adoption and change driven mindset with history of driving product adoption and behavioral change at scale, embedding new tools into day-to-day banker workflows, defining success metrics, and ensuring realized business value

Nice To Haves

• GenAI / Copilot style product practical experience shaping GenAI use cases such as next best action, relationship insights, deal narratives, intelligent reporting, conversational interface and understanding how to deploy them responsibly in an enterprise setting
• Considerable experience with enterprise CRM platforms, Salesforce or similar, including data models, integrations, analytics layers, and scaling products across global user bases
• Experience in large scale transformation programs with prior experience delivering products within major technology or business transformation programs, balancing speed, risk, controls, and long term strategic outcomes

Responsibilities

• Need identification and distillation to support the creation of balanced business cases which factor in customer appeal and feasibility and drive positive customer outcomes.
• Delivery of high-quality insight and design outputs across all practice disciplines, any project budgets allocated to Insights and Design, including the management of budget related to research or design agencies or the use of a contingent workforce.
• Problem statement facilitation and prioritisation across the business areas, lead solution discovery, co-ordinate solution/service designs taking accountability for solution integrity across Barclays.
• Evaluation of programme or product risks to mitigate potential risks through iterative design and testing ahead of customer launch.
• Building a culture that understands the value of customer-focused, human-centric design.
• Customer research, listening, testing and market scanning processes within specific business areas.
• Monitor market trends including competitor insights and wider macro trends.
• Incorporate colleague feedback into investigations into service provision.
• Test designs and experience through prototypes with target customers and colleagues to identify areas for improvement to refine products or service experiences before launch.
• Enabling identified areas for improvement to be translated into clear customer and commercial benefits.
• Implementation of agile ways of working within teams, enabling greater efficiency across the business and technology.
• Delivering of accurate insight on core CX outcomes and building stronger awareness and engagement around critical customer metrics, enabling the business to better identify new opportunities, amplify existing plans and identify potential risks.
• Promotes and builds a stronger customer experience culture with stakeholders.
• To contribute or set strategy, drive requirements and make recommendations for change.
• Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.
• Define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes.
• Lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.
• Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.
• Be a subject matter expert within own discipline and will guide technical direction.
• Lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
• Train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
• Demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
• Demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Benefits

• Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.
• This position is eligible for an incentive award.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed