Senior Product Manager, Travel

Super.com

85d • $126,000 - $186,000

About The Position

You will join our Travel Product team focused on driving the vision, strategy and execution of engagement and retention initiatives for our Super+ members. You will be responsible for continuing to evolve the S+ Travel experience across these three parts: Core Benefits: Communication of our core Travel Cashback value proposition and exclusive S+ deals. You’ll test different plan structures, communication and benefit strategies that optimize for Customer satisfaction, Retention and Engagement. Review our S+ membership in different geographies and ensure customers are excited to be a S+ member. Expanding S+ Value: Offer new benefits to customers either in house or partnering with other companies to increase the value of S+ to our customers. Improving our Travel Product cross-sell. Platform: Investing in our systems to ensure that customers receive an exceptional user experience. This includes improving our customer support, CRM/communication and benefit rollout strategies. You will lead a Mission-Aligned Team (MAT) that will consist of cross functional team members including Engineers, Designers, Growth, Data and more required to achieve your team's mission. You’ll be responsible for setting quarterly goals (OKR’s) and leading your team to achieve them. You will gather buy-in from stakeholders on a roadmap you develop and execute on the roadmap by writing PRD’s, launching and concluding experiments. You’ll collaborate with other teams across different verticals to share learnings, avoid feature collisions or collaborate on larger projects. This is a high-visibility role reporting to the Sr. Group PM, with regular exposure to executives, with a skilled product manager to help with executional work. You’ll have the mandate, resources, and autonomy to deliver meaningful business impact — and the opportunity to define how Super+ delivers value for every member, every day.

Requirements

• 3+ years in B2C product management, with prior experience optimizing retention and engagement.
• Experience executing on a product roadmap - defining product scope, shipping features, launching and concluding experiments.
• Can show successful products and features in the market that you’ve shipped 0 to 1 and that you’ve scaled on from 1 to 100.
• Strong project management & excellent communication skills with immediate teams, engineers, designers, executives.
• Data driven analytical thinking, and back statements up with facts and examples.
• Ability to thrive in ambiguity with a strong bias for action.
• Humble, flexible with a growth mindset attitude.

Nice To Haves

• Experience working on improving retention and engagement on a B2C technology product, preferably on a membership program.

Responsibilities

• Drive Outcomes - Set and deliver on OKRs and the mission of the MAT, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission.
• Lead the MAT & Roadmap - Be accountable for your cross-functional MAT team (Engineering, QA, Design, Growth, Operations etc.), their performance, and outcomes.
• Spearhead Product Requirements - Lead the product requirements for your team, including defining product features and specifications in a well-defined product requirement document (PRD).
• Lead Experimentation & Data Analysis - Use experimentation as a tool to validate your hypothesis and back your roadmap and strategy through data analysis.
• Manage Stakeholders - Influence key executives and leaders, keeping your vertical and product colleagues in step with you.
• Own the Experience - Take accountability for the customer experience from end to end in your domain.
• Build Customer Empathy - Research, listen to, and understand our customers and their needs.

Benefits

• Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best.
• Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
• Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel.
• Family-Friendly Benefits: Generous parental leave and a flexible return-to-work plan.
• Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
• Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees