Senior Product Manager, Travel Manager Experience

American Express Global Business Travel • Chicago, IL

9d

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are looking for a strategic-minded person who is passionate about both the power of travel for personal and professional growth. The ideal candidate will have a deep understanding of the travel landscape, particularly corporate travel, and what tools, data, and analytics travel managers require to make informed decisions about their corporate travel program. Key responsibilities include overseeing the Travel Manager experience for Complete -- a new next-gen travel and expense solution, co-created by Amex GBT and SAP Concur -- and its touchpoints across the GBT Select product landscape. The person in this role will manage and execute key strategies from concept creation and product design to development and delivery in partnership with our engineers and designers. Engaging with customers and key stakeholders around the travel program management experience will also be an integral element, as well as effective communication across Amex GBT teams including marketing, sales, client management, consulting, technologies, product deployment, supplier relations, compliance, and traveler care. Familiarity of emerging technologies in both the travel and expense spaces will also be a key to success.

Requirements

• Bachelor’s or master’s degree in computer science or equivalent
• 8+ years of software product management experience
• Deep understanding of product management industry standards and innovations
• Experience with current Agile, UX practices, frameworks for product discovery, and launch strategies
• Experience with incorporating generative AI into digital solutions
• Passionate about approaching projects collaboratively and with a positive attitude to deliver quality products on time
• Able to communicate in a concise and clear way to senior leaders, technical, and non-technical partners from around the world
• Strong strategic perspective; able to see the big picture and roll up your sleeves to push projects through to completion
• Passionate about developing product best practices, and building a strong product management community

Nice To Haves

• Travel industry experience beneficial (airline, hotel, online travel agencies or other travel-tech companies)

Responsibilities

• Be the expert for your products, combining industry analysis, end-user feedback, and continue to evolve to the product vision and strategy for your domain
• Lead and communicate product roadmaps for your domain
• Build relationships with cross-functional teams at Amex GBT including user experience, engineering, analytics, marketing, commercial, operations, and more
• Work with partners across product, technology and operations to translate customer needs into workable technology solutions, and deliver world-class products
• Understand our company and product objectives, business traveler challenges, and opportunities to improve the travel experience
• Lead the execution of products from inception through deployment and marketing, including prioritization of maximum impact initiatives, anticipating delivery risks and managing trade-offs
• Pull, analyze, and share data to drive prioritization and decision making
• Define and drive business outcomes and metrics for your domain
• Incorporate the latest technology available including AI into products to improve the user experience

Benefits

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!
• All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
• Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level