Senior Product Manager - Technical, Amazon Connect

Amazon • Seattle, WA

2d

About The Position

As part of the AWS Applied AI Solutions organization, we have a vision to
provide business applications, leveraging Amazon’s unique experience and
expertise, that are used by millions of companies worldwide to manage day-to-day
operations. We will accomplish this by accelerating our customers’ businesses
through delivery of intuitive and differentiated technology solutions that solve
enduring business challenges. We blend vision with curiosity and Amazon’s
real-world experience to build opinionated, turnkey solutions. Where customers
prefer to buy over build, we become their trusted partner with solutions that
are no-brainers to buy and easy to use.

Amazon Connect is an easy-to-use cloud contact center service that helps
companies of any size deliver superior customer engagement at lower cost. Amazon
Connect is a publicly available AWS service that was created by leveraging the
ten years of development that went into building the tools Amazon itself uses to
provide award winning customer service at massive scale. Industry analysts have
said, “Amazon Connect is quietly positioned to massively disrupt by enabling
companies to focus on customer service, not service centers”, and “Amazon is
totally disrupting the customer contact center space with customer-centric
solutions and open platform integrations with assistance from the partner
community”. With Amazon Connect, you can create your own cloud-based contact
center and be taking calls in minutes. Amazon Connect leverages the power of
Artificial Intelligence and the large ecosystem of AWS services such as Amazon
Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a
frustration free, extensible, and natural customer experience. With these AWS
technologies, we are transforming an industry and the way businesses and their
contact center agents engage and interact with their customers.

We have a rapidly growing customer base and an exciting charter in front of us
that includes solving highly complex engineering and algorithmic problems while
designing beautiful, simple user experiences. We are looking for a passionate,
talented, and experienced Product Management leader to join us to lead the
strategy and expansion of Amazon Connect’s communications services. The position
is a rare opportunity to join a fast-growing business and help shape the
technology and product as we grow. You will play a crucial role in developing
the next generation of AWS application services and have the opportunity to
design and deliver high-scale, resilient systems while maintaining a constant
customer focus.

As Senior Product Management you will drive strategic initiatives from
conception through completion. You will work cross-functionally across teams to
solve challenging problems using the latest technologies. You will make
data-driven, customer-obsessed decisions and work with leadership across AWS to
prioritize your programs.

This team is a great fit for you if:
- You enjoy working with a fun team that prides itself on a great work
environment with an inclusive group of people that are working together towards
a common goal.
- You are sensitive to customer needs and interested in working on a service
that will be used, directly and indirectly, by millions of customers and has a
meaningful impact to their functions and interactions.
- You’d like to be directly responsible for solving real customer problems.
- You are a passionate learner and are motivated to take on new challenges.
- You want to have fun; surround yourself with a highly talented pool of
engineers that like to solve complex problems, but also enjoy work life balance.
Learn more about Amazon Connect: https://aws.amazon.com/connect/.

Requirements

• 5+ years of working as a Technical Product Manager experience
• 5+ years of creating written docs for development of new products experience
• Bachelor's degree in computer science, engineering, math, finance, or economics
• Experience in taking a product from conception & definition phase through engineering design and taking it to market
• Experience delivering large-scale SaaS, PaaS or LaaS products where you are responsible for the full product lifecycle, from concept through GTM (go to market)

Nice To Haves

• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience working within teams delivering software products and features using agile methodologies

Responsibilities

• drive strategic initiatives from conception through completion
• work cross-functionally across teams to solve challenging problems using the latest technologies
• make data-driven, customer-obsessed decisions
• work with leadership across AWS to prioritize your programs

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level