Senior Product Manager, Social & Community

ClassPass

13d•$145,000 - $175,000

About The Position

At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections. ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe. About the right team member At ClassPass, our mission is to connect people with real-world experiences, and building and developing human connection is at the heart of all we do. We’re looking for an seasoned Sr. Product Manager to lead new opportunity to establish deeper social and community connections within ClassPass. We’re initially focused on facilitating authentic connections, unlocking new forms of discovery and motivation through friends and community, and connect people through IRL experiences. We’re not a social app, but we power socially-infused experiences. This role will define the vision for this new surface area and lead the social and community product strategy and execution, partnering closely with cross-functional stakeholders and leadership. This role is a good fit if you… Have built and scaled consumer products during a hyper-growth stage Have experience building social graph products and/or experiences that connect people online & offline Bring an entrepreneurial mindset to product ideation and development; you’re comfortable working in ambiguity, incorporate experimentation into your build process and know how to construct an effective test and analyze the results Have deep consumer empathy and act as a true product owner with a high bar for craft and detail Are execution-focused and know how to unblock teams while balancing speed and quality Bring strong business acumen to decision making, weighing business impact and making tough trade-offs You generate insights from both qualitative and quantitative data Stay close to new and evolving technologies and apply them thoughtfully Enjoy owning a roadmap and collaborating deeply with engineering and business partners Value collaboration, iteration, and feedback as part of building great products Prefer shipping early and often, keeping solutions simple and avoiding unnecessary complexity

Requirements

At least 3 years of experience in product management.
Experience working with social graphs or consumer products with deep community engagement moats
A strong track record building high quality consumer products.
Deep experience with consumer mobile apps and consumer growth and engagement funnel optimization
Technically and analytically savvy, with knowledge about how products are built and are comfortable defining, querying, and interpreting data independently. You have run large-scale experiments to validate and measure product changes.
Excellent communication and collaboration skills, with experience partnering across functions and with data science.
Sharp product intuition grounded in user feedback and data.
Experience working in agile, full-stack product teams from discovery through delivery.
Comfort using modern product tools like Notion, Confluence, Jira, Figma, and Miro.

Responsibilities

Lead Vision, Strategy & Roadmap Execution
Define and communicate a clear product vision aligned with company goals and customer needs.
Drive roadmap prioritization using value-vs-effort frameworks to maximize impact and time to market.
Balance near-term delivery with long-term strategic investments.
Execution & Delivery Excellence
Oversee the product lifecycle, from ideation through launch and post-release optimization.
Collaborate closely with engineering to ensure feasibility, quality, and timely delivery.
Use tools such as Notion, Confluence, Jira, and other internal platforms to drive transparency, collaboration, and documentation across teams.
Champion User-Centric Product Development
Leverage customer insights, data, and market trends to guide product direction.
Foster a deep understanding of the needs on both sides of a consumer and wellness business marketplace.
Partner with UX and research to ensure products are intuitive, efficient, and easy to use.
Stakeholder Engagement
Communicate product vision, roadmap, and progress to senior leaders and stakeholders
Build strong relationships with partner businesses, gathering feedback to guide roadmap decisions.
Collaborate with marketing to ensure successful product positioning and launches.