Senior Product Manager, Shopping Experience

Instacart

75d • $156,000 - $208,000

About The Position

We are seeking a Senior Product Manager to build consumer facing shopping experiences that delight Instacart’s customers and help grow our retailers’ businesses. This PM will build and optimize lower funnel surfaces like cart, checkout, and post order management, providing a best-in-class shopping and purchase experience in both the Instacart Marketplace app as well as our Storefront Pro whitelabel offering. This role requires strong data and experimentation driven decision making, cross-functional leadership, and the ability to drive complex projects across multiple teams that serve multiple customers (consumers, retailers). Instacart’s Shopping Experience team is responsible for core consumer-facing shopping experiences. We power the end-to-end shopping journey from a retailer’s online storefront to search and discovery to purchase and all the way through post order experience. We also own key horizontal consumer-facing features like Family Accounts, recipes, consumer health features, shopping lists, and more. We wake up thinking about delivering an exceptional consumer shopping experience for the XM consumers that rely on Instacart every month to put food on the table.

Requirements

• 5+ years of product management or similar experience
• You’ve previously held PM roles working on e-commerce products and understand the fundamentals of purchase funnels and conversion optimization
• You’re comfortable defining and testing data-driven hypotheses via consumer-facing experimentation and statistical analysis
• Strong leadership skills — able to lead large cross-functional efforts toward shared outcomes across R&D (design, engineering, data science), leadership, and GTM teams
• Strong execution abilities — adept at breaking down complex problems across teams and surfaces into shippable milestones, and to lead effective execution and on-time delivery
• Exceptional communication skills – ability to bring clarity to R&D, align leadership, and partner effectively with cross-functional partners via mastery of clear and influential communication in live and async environments
• Proven experience developing product strategies across multiple surfaces, time horizons, and customer needs (e.g. retailer and consumer) and aligning and garnering buy-in with teams, stakeholders, and leadership on your roadmap

Nice To Haves

• Mix of B2B/enterprise and consumer experience
• Prior experience working on marketplace products

Responsibilities

• Act as product owner for multiple mission-critical consumer-facing shopping surfaces (e.g. cart, checkout, post order)
• Define, and lead experimentation for, data-driven hypotheses focused on improving the consumer purchase and order experience on Instacart
• Rally a large cross functional team (R&D + GTM) around solving complex consumer and retailer problems. Provide clarity on goals, roadmap, and key decisions.
• Use data and market-driven insights to identify experiences and features that sit at the intersection of making shopping on Instacart better for consumers while also driving growth for retailers.
• Maintain a long term vision and short term roadmap across a portfolio of projects spanning multiple product surfaces and strategic priorities
• Balance tradeoffs and own prioritization decisions in the face complex tradeoffs across retailer needs, consumer needs, technical constraints, and short vs. long term value

Benefits

• Highly market-competitive compensation
• Remote work flexibility
• New hire equity grant eligibility
• Annual refresh grants eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees