Senior Product Manager, Sherpath, Generative AI

Relx-posted 7 months ago
Full-time • Senior
Philadelphia, PA
Management of Companies and Enterprises
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Elsevier's Education division is the market leader in digital learning solutions- including assessments, simulations, and Generative AI- for students in the fields of Nursing & Health Professions. Our culture is about passion for education and health and helping more students become practice ready. You will be part of an energetic, highly talented team that has continuous Senior Management level attention. You will report to the VP of Product. The Senior Product Manager will serve as product lead on our Sherpath AI app, the first of its kind GAI-based natural language chatbot built for nursing students and educators. This role involves representing the product domain to peers, managers, executives, and external audiences, and serving as a central point for customer understanding. The Senior Product Manager will work closely with the delivery team to prioritize new features and respond to customer feedback.

  • Understand and evaluate customer use cases.
  • Maintain close contact with customers and users to understand trends and how the product can be improved based.
  • Lead and provide use cases, hypotheses and experiments for data science to research.
  • Identify key data and set KPIs, priorities, and dashboards.
  • Develop hypothesis-driven product evaluation strategies, including AB testing for interactive products in-line with NHE's Responsible AI framework.
  • Develop clear go-to-market launch plans with marketing and sales teams.
  • Participate in business strategic planning and contribute to sales and business development strategy.
  • Develop product vision and roadmap aligned with business strategy.
  • Use knowledge of competitors to inform product decisions and roadmaps.
  • Propose or support business cases for investment.
  • Use data to drive commercial decisions and growth opportunities.
  • Utilize or extend the company's platform and underlying technologies to create new product features.
  • Have 4-5+ years of Product Management experience working in an agile team environment.
  • Experience working on a successful GAI project; understanding of RAG architecture environments and LLMs is a major plus.
  • Demonstrate long-term ownership and success in leading product lifecycle strategy and planning.
  • Have ability to develop deep customer relationships that drive meaningful dialogue about the future direction of a product.
  • Comprehensive, multi-carrier program for medical, dental and vision benefits.
  • 401(k) with match and an Employee Share Purchase Plan.
  • Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs.
  • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity.
  • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits.
  • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts.
  • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice.
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