Senior Product Manager, Sales Cloud

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We are looking for an innovative and results-driven Product Manager to reimagine seller productivity for the age of Agentforce. We’re delivering next-generation tools and features that leverage the power of AI to reduce manual tasks, capture rich and actionable signals from the sales process, and ultimately drive predictable revenue growth for our customers. You will be at the forefront of our transformation to infuse every aspect of the seller journey with intelligent automation and insights. Role Overview Do you enjoy diving deep to understand the needs of users? Are you great at connecting the dots across product areas? Are you scrappy about how you generate and validate ideas? Are you passionate about seeing product investments yield results for your customers? We are looking for an execution-minded product owner with the ability to shape & deliver on an ambitious product vision. In this role, you will work directly with the product development team to deliver the best possible experience for our users. You will become an expert on how customers use core capabilities of Sales Cloud including Account, Contact, Lead, and Deal Management, and help define the vision for how these functions will change in the era of AI.

Requirements

5+ years of solid product management experience, on products with significant scope and complexity
Experience taking one or more products through the full product cycle, from proposal to launch
Top-notch communication skills across a variety of mediums (written, visual, oral)
Significant experience engaging with users & customers, e.g. performing user research, troubleshooting issues, presenting roadmaps, channeling customer requirements
Comfort juggling multiple competing priorities in a fast-paced environment
Demonstrated ability to “get things done” while keeping everyone informed and on the same page

Nice To Haves

Experience building Enterprise SaaS products
Deep familiarity with CRM systems, sales technology, or related systems
A collaborative spirit and desire to build strong relationships with your teammates

Responsibilities

Demonstrate extreme ownership: Be the subject matter expert for your product area and conversant on related products. Seek out areas of collaboration with other product teams within and outside of Sales Cloud. Evangelize and spread best practices for your product domain to our sales organization, customers, and partners.
Represent the customer: Be a strong voice and champion for customer needs. Build impactful, personal customer relationships. Bring the customer's voice into the product development process, from research and requirements to product launch.
Drive entire feature delivery lifecycle: Research customer/user needs; write feature specs and user stories; partner with User Experience to design and prototype; work with engineering to develop, test, and deliver a marketable product on time; collaborate with Product Marketing & customer-facing roles to drive market awareness, customer acquisition, and user adoption.
Manage the roadmap: Maintain a clear roadmap that aligns with the broader team’s vision. Ensure your team and stakeholders understand the “why” and “how” of what’s being developed. Constantly re-evaluate the roadmap against market trends, business needs, and customer impact, and make tough tradeoffs as needed.
Communicate clearly and efficiently: Ensure the team understands and agrees upon the criteria for success, including minimum viable product requirements, deadlines, and metrics. Ensure customer-facing UI text, documentation, and other materials are clear and accurate. Communicate progress and risks in a timely fashion. Champion the team’s accomplishments.