Senior Product Manager, Returns Optimization

Amazon • Bellevue, WA

1d

About The Position

Are you ready to revolutionize how Amazon handles customer returns? Join Amazon Worldwide Returns & ReCommerce (WW R&R) as a Senior Product Manager and lead the transformation of our returns supply chain. You will create innovative solutions that bypass traditional return centers, sending products directly to their final destination—making returns faster, cheaper, and more sustainable for customers and the planet. At Amazon Worldwide Returns & ReCommerce, we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to "making zero happen" to benefit our customers, company, and environment. We constantly innovate to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WW R&R includes business, product, program, data, and software engineering teams who together manage the lifecycle of returned and damaged products. In this role, you will own the strategy and execution for our direct-to-disposition program, working at the intersection of product innovation, operations optimization, and supply chain transformation. You will collaborate with product managers, program managers, software developers, vendor managers, and internal and third-party operations stakeholders to build solutions that fundamentally change how we process returns. You will have end-to-end visibility across the return supply chain and the opportunity to innovate on behalf of our customers at scale. A day in the life Your day will be filled with strategic problem-solving, cross-functional collaboration, and innovative thinking. You'll navigate complex return supply chain challenges, design cutting-edge routing strategies, and work closely with diverse teams to implement transformative solutions that set new industry standards. About the team The Worldwide Returns & ReCommerce team is transforming how Amazon handles returned and damaged products. Our mission is to achieve zero cost of returns, zero waste, and zero defects—an ambitious goal that requires innovative thinking and bold action. We are a diverse team of product managers, engineers, data scientists, and operations experts who are passionate about sustainability and customer experience. Our culture emphasizes experimentation, data-driven decision-making, and cross-functional collaboration. We celebrate learning from failures and encourage team members to think big while diving deep into complex problems. You will work with colleagues who are committed to making a positive environmental impact while delivering exceptional value to customers and the business. We invest in our team members' growth through mentorship, learning opportunities, and exposure to senior leadership.

Requirements

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience owning technology products

Nice To Haves

• Master's degree or equivalent
• Experience in influencing senior leadership through data driven insights
• Experience working across functional teams and senior stakeholders
• Experience in SQL

Responsibilities

• Develop and execute the strategy for onboarding new partners with innovative capabilities, configuring returns injections in the direct-to-disposition program
• Design and implement total recovery optimized logic at return creation to route returns efficiently to their final disposition
• Lead three-year planning and Operating Plan (OP) cycles, setting the overall strategy for direct-to-disposition expansion
• Support worldwide parity by extending direct-to-disposition capabilities to European Union (EU) and emerging markets
• Optimize sortation operations for the direct-to-disposition program, becoming the subject matter expert in evaluation and sidelining tools
• Lead the creation of removals and accounting workflows for direct-to-disposition inventory
• Partner with internal and external stakeholders to ensure Standard Operating Procedure (SOP) and contract adherence for smooth removals
• Drive sortation topology and capacity planning, generating forecasts to expand the direct-to-disposition network
• Analyze and report the profit and loss (P&L) impact of the direct-to-disposition initiative to senior leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees