Senior Product Manager, Provider Experience

Headway•Seattle, WA

4h•$185,000 - $225,000

About The Position

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 60,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation. We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better. About this role Providers are at the heart of Headway’s mission, and the products they use every day play a critical role in both the quality of care patients receive and providers’ ability to sustainably run their practices. Our Provider Experience products are designed to reduce administrative burden, support clinical best practices, and create a seamless care journey for patients — from scheduling and sessions to assessments and follow-up. As a Senior Product Manager on the Provider Experience team, you’ll help shape the tools therapists rely on to deliver care, measure progress, and build trusted relationships with their patients, so they can spend less time on operations and more time focused on care. As we grow, we’re looking to build tools that support the end-to-end experience of care between patient and provider, including scheduling, telehealth, in-session tools, and post-session communication, with a focus on reliability and usability.

Requirements

You have 5+ years of product management experience, building and shipping user-centric products with complex workflows.
You’re comfortable operating end-to-end — from discovery and strategy through execution and iteration.
You’re data-informed and know how to use qualitative and quantitative insights together to drive decisions.
You bring strong product judgment and UX sensibility, and care deeply about building experiences users trust and enjoy.
You thrive in ambiguous, fast-paced environments and can bring clarity and momentum to your work.
You’re a strong cross-functional partner who communicates clearly, builds alignment, and drives progress without formal authority.

Nice To Haves

experience in healthcare, clinical tooling, telehealth, assessments, or workflow-heavy B2B or consumer products.

Responsibilities

Own problem discovery, solution design, and delivery for meaningful provider and patient workflows within the Headway platform.
Translate user needs, business goals, and clinical or compliance considerations into clear product strategy, roadmaps, and execution plans.
Partner closely with engineering, design, data, clinical operations, and compliance to ship high-quality, high-impact product experiences.
Stay deeply connected to providers’ and patients’ day-to-day workflows through research, feedback, and data — and use those insights to inform priorities and tradeoffs.
Define success metrics, monitor performance, and iterate continuously to improve usability, engagement, reliability, and outcomes.
Communicate clearly and consistently with cross-functional partners and leadership, aligning stakeholders around goals, progress, and decisions.
Advocate for simple, intuitive experiences that balance usability, operational realities, and regulatory requirements.

Benefits

Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work-from-Home Stipend
Therapy Reimbursement
16-week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year as well as a Winter Break during the weeks between December 24th and January 1st
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development