Senior Product Manager, Property Tax Optimization

Kin Insurance•St. Petersburg, FL

4d•Remote

About The Position

We're hiring a Senior Product Manager to build Kin's property tax optimization product from scratch. This is a senior product role that combines product management with full business ownership — you're not just building the feature, you're running the line. Who we are Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive. Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most. Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 13 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long-term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including: Built In Chicago's Best Places to Work, Midsize Companies (2021-2026) Forbes' America's Best Startup Employers (2021-2024) Inc. 5000 Fastest-Growing Private Companies Forbes’ Fintech 50 (2025-2026) Great Places to Work Certified (2024-2026) Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit kin.com and see how we work . The opportunity The three biggest costs of owning a home are your mortgage, property taxes, and insurance. Kin's already in the insurance game, and mortgage is underway - property taxes are the next piece. Property tax appeals allow homeowners to challenge the assessed value of their home with their local taxing authority, potentially reducing their annual tax bill if the assessment is found to be too high. We're looking for an ambitious Senior Product Manager to own Kin's newest product area: property tax optimization. You'll work closely with design, research, and engineering to build a new product offering from scratch — owning the roadmap, your KPIs, and a mix of quick wins and bigger bets. Your success will hinge on your ability to connect customer problems to product solutions and build strong relationships across the business to make them happen.

Requirements

5–10 years of professional experience, including 3+ years in product management at a proptech or fintech company
Hands-on experience at a property tax optimization firm (Ownwell, O’Connor, or similar) — you know how the appeals process actually works, not just in theory
Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments
A general manager mindset: you think about margins, acquisition costs, and retention — not just features
Embraces AI tools and uses them regularly to accelerate research, analysis, product development, and operational workflows
Comfort building from scratch — this is a zero-to-one-role, not a feature extension
Ability to manage operational workflows alongside product development
Extensive experience working with agile product and engineering teams in startup and/or rapid-growth environments
Experience building multi-year roadmaps aligning with business stakeholders
Experience using design thinking to identify a customer problem and dream-up potential solutions
Thinks strategically and with a business mindset
Ability to turn incomplete, conflicting, or ambiguous inputs into concrete action plans
Experience working with engineering teams
Effective and concise written and verbal communication
Strong project management skills and well organized
Can motivate and influence others without authority
Able to communicate with empathy and precision
Has a positive mindset and works collaboratively with team members across the organization
Stays cool under pressure and can manage tight deadlines
Values differing opinions and healthy conflict
Eager and willing to learn, improve, and ask questions

Responsibilities

Define the roadmap for Kin’s property tax optimization product from MVP through scale.
Design the end-to-end customer experience from appeal submission through savings delivery
Work closely with engineering and design to ship fast and iterate based on real outcomes
Develop the operational model: how appeals are processed, how contractors are managed, how quality is maintained
Own the P&L for this product area, tracking unit economics, appeal success rates, and customer sayings
Build and manage a network of property tax contractors
Shape the pricing model and validate with data
Represent the property tax product in leadership discussion and planning cycles
Stay close to the competitive landscape and bring those insights back into product decisions
Partner cross-functionally with growth, engineering, legal, and customer experience