URBN Senior Product Manager, Post-Purchase

Urban Outfitters • Philadelphia, PA

12d

About The Position

URBN is seeking a Senior Product Manager, Post-Purchase to join our Digital Product team and drive product strategy across our portfolio of beloved brands. As a Senior Product Manager, you'll own the discovery process for identifying customer and business opportunities, define tactical solutions, and facilitate alignment across cross-functional teams to deliver features that delight millions of customers while driving measurable business results. This role will focus on our post-purchase and supply chain themes, supporting the customer experience after checkout and throughout delivery and return windows. You will partner with other PMs supporting the digital and retail customer experiences as well as work with teams that operate & improve our ever growing network of distribution & fulfillment centers.

Requirements

• 3+ years building consumer digital products with experience driving product decisions and building consensus among cross-functional teams (Engineering, UX, Brand stakeholders)
• Exceptional communication skills - you're a natural storyteller who can navigate ambiguity and present clear viewpoints to stakeholders at every level
• Leadership that inspires - you motivate and support cross-functional teams to deliver outstanding results
• Detail-oriented with strong organizational skills - you thrive managing multiple ongoing projects while maintaining attention to detail in fast-paced environments
• Excitement about building digital products for passionate brand communities in the rapidly changing retail landscape
• Technical foundation - Bachelor's in Computer Science, Industrial Design, or related field ideal (but we value diverse backgrounds and relevant experience)
• Analytical mindset - comfortable working with data, research, and competitive analysis to inform product decisions and measure impact

Nice To Haves

• Retail experience strongly preferred - understanding of digital commerce, seasonality, inventory considerations, and omnichannel customer journeys in fashion/lifestyle retail

Responsibilities

• Drive Discovery Lead the discovery process for identifying customer and business opportunities. Leverage data, research, and competitive analysis to build compelling business cases that justify opportunity prioritization and guide roadmap decisions.
• Define Solutions Partner with UX to define user experiences and work closely with BSAs and Engineers to connect business requirements with functional requirements. Field questions and clarify requirements to ensure the team has a shared vision for tactical solutions.
• Own Delivery Take accountability for successful feature delivery to our brands and customers. Conduct UAT, manage launch readiness activities, and partner with stakeholders to build enthusiasm around new features while measuring their impact.
• Build Consensus Navigate complex stakeholder relationships to facilitate alignment across discovery, definition, and delivery phases. Negotiate and build consensus among peers across Engineering, Brands, Analytics, and other discipline groups.

Benefits

• URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!
• For additional information visit www.urbn.com/work-with-us/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees