About The Position

We’re looking for a Senior Product Manager, Payments Platform to lead the strategy and evolution of our payments ecosystem. In this role, you’ll shape a platform that supports a broad portfolio of fitness and health club management solutions, ensuring it’s scalable, secure, and built for growth. This is a high-impact role for someone who enjoys working at the intersection of technology, customer experience, and business outcomes — and who brings a strong point of view backed by data.

Requirements

  • Experience leading platform products or shared services used across multiple teams or customer groups
  • Strong knowledge of the payments ecosystem, including card-present and card-not-present transactions, ACH, recurring billing, and EMV technologies
  • A track record of scaling products and improving reliability, performance, and quality
  • Ability to balance long-term vision with hands-on execution, making thoughtful trade-offs along the way
  • Experience turning customer feedback and market insights into actionable product decisions
  • Confidence working cross-functionally and driving alignment across Engineering, Sales, Marketing, Support, and Customer Success
  • Comfort operating in a fast-paced environment with a focus on delivering meaningful outcomes
  • Bachelor’s degree in Business, Marketing, Engineering, or a related field
  • 6+ years of experience in B2B software product management or a related role with commercial responsibility
  • 3+ years of experience in the payments industry (merchant, gateway, processor, or similar)
  • Strong communication skills with the ability to engage and influence stakeholders at all levels
  • Willingness to travel up to 25%

Nice To Haves

  • Product management certification (such as Pragmatic Marketing)
  • 8+ years of experience in B2B product management or related roles
  • Payments-related certifications

Responsibilities

  • Own and evolve the payments platform roadmap, aligning priorities with company goals, customer needs, and market opportunities
  • Partner closely with engineering, payments services, and cross-functional teams to deliver a reliable, scalable, and high-performing platform
  • Drive platform adoption and growth by aligning capabilities with real customer and business needs
  • Ensure the platform supports a wide range of payment methods, workflows, and integrations across our products
  • Lead product decisions around compliance, fraud prevention, and security, including standards like PCI DSS
  • Translate customer insights, market trends, and partner input into clear product requirements and prioritized initiatives
  • Guide product delivery through thoughtful trade-offs, clear priorities, and strong execution in an agile environment
  • Act as a trusted expert and advocate for the payments platform, helping internal teams and external partners understand its value and capabilities
  • Support successful product launches by ensuring stakeholders are aligned, prepared, and set up for strong go-to-market execution

Benefits

  • Flexible paid time off
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • Casual work environments
  • Flexible work - remote & hybrid
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