Senior Product Manager: Patient Experience

Tava Health • Salt Lake City, UT

100d

About The Position

At Tava Health, we are focused on scaling access to behavioral healthcare. We make meaningful connections between providers and clients accessible and easy by partnering with organizations to bring high-quality mental health care to their employees, members, and communities. We are seeking a Senior Product Manager to lead our patient-facing product experiences, focusing on optimizing patient conversion flows, scheduling, payments, and the in-session telehealth experience. This role is critical in building a high-quality experience that will shape how individuals access therapy at Tava Health.

Requirements

• Proven success personally driving the growth of consumer-facing digital products.
• Strong analytical skills in conversion optimization, payments, and consumer flows.
• Demonstrated ability to ship in fast-moving, nimble environments.
• Experience applying AI in day-to-day product management.
• Exceptional collaboration skills with designers and engineers.
• Entrepreneurial mindset: creative, resilient, and resourceful.

Responsibilities

• Own the end-to-end patient experience: signup, intake, therapist selection, scheduling, coverage, etc.
• Optimize conversion rates and engagement with Tava's services.
• Support diverse coverage methods (insurance, employer coverage, self-pay).
• Define and manage product vision, roadmap, and backlog across patient-facing initiatives.
• Prioritize high-value opportunities with limited resources.
• Drive measurable outcomes through rapid iteration and experimentation.
• Ensure a strong track record of shipping impactful features.
• Leverage AI tools daily for product insight, efficiency, and experimentation.
• Stay ahead of AI-enabled opportunities that can transform patient and provider experiences.
• Operate with creativity, grit, and a high level of ownership.
• Manage complexity and context across multiple initiatives.
• Engage leadership: communicate strategic rationale, align on priorities, and confidently drive execution.
• Actively seek input while ensuring clarity and decisiveness in product direction.

Benefits

• Competitive salary and stock options.
• Fully-covered medical and dental premiums for you and your family.
• Free, generous Tava mental health benefit.
• Monthly HSA contributions for qualifying enrolled employees.
• Generous PTO and paid holidays.
• Paid parental leave.
• 401(k) retirement plan.
• Weekly company-paid lunch via DoorDash and a personal DashPass subscription.
• Opportunity to make a meaningful impact at a high-growth, mission-driven company.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior