Senior Product Manager - Outage Management

Kraken

90d • $120,000 - $150,000

About The Position

Kraken powers some of the most innovative global developments in energy. We’re a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It’s a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future. We’re looking for a Senior Product Manager to define how Kraken supports utilities in preparing for, managing, and communicating during outages. You’ll shape an integrated suite of AI powered products and experiences that improve the customer experience for our utility partners by enhancing outage communication and visualization capabilities, simplifying outage reporting, improving estimated time to restore calculations, and customer communication. You’ll collaborate across data, operations, customer, and platform teams to design and deliver the outcomes our clients need during both blue-sky and storm conditions, and you’ll work closely across teams to prioritize and deliver the capabilities that make Kraken the platform utilities rely on during outage events.

Requirements

• 4+ years of product management experience in enterprise software with at least two years of experience in the utility industry.
• Experience working in or closely with electric utilities and understanding how outages impact operations, customers, and regulators.
• Familiarity with outage management systems (OMS), field operations, or grid reliability processes.
• Ability to connect customer experience, data, and operational workflows into coherent, scalable products.
• Adaptability and ability to thrive in a dynamic environment, whether working on a high-level product strategy or executing tasks.
• Proven experience leading cross-functional teams, including engineering, UX and data science.
• Strong analytical skills, with the ability to define and track key success metrics.
• Excellent communication and stakeholder management skills, balancing technical and business needs.
• Comfort engaging with clients during sales, discovery, and delivery.
• Passion for customer experience, with a strong focus on usability, efficiency, and empathy.

Responsibilities

• Define and own the vision, strategy, and roadmap for outage management across the Kraken platform.
• Partner with utilities, client delivery, and internal product teams to identify key needs and prioritize impactful solutions.
• Translate insights from real-world outage operations into clear product outcomes and measurable success metrics.
• Collaborate with our Global Product teams to design, build and refine tools that improve outage visibility, communication, and restoration coordination.
• Continuously learn from live events to improve product performance and customer experience.

Benefits

• Great medical, dental, and vision insurance options including FSAs.
• Paid time off — we know working hard means also being able to recharge as needed.
• 401(k) plan with employer match.
• Parental leave for biological, adoptive and foster parents.
• Pre-tax commuter benefits.
• Flexible working environment.
• Equity Options for every employee.
• Modern office or co-working spaces depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees