Senior Product Manager - Mobile Messaging

Bloomreach

5h•$130,000 - $170,000

About The Position

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Overview: The Senior Product Manager, Channel Delivery - Mobile Messaging, will own the channel delivery for Bloomreach Engagement, including Product Management and Tech Vendor Partnership. They will be responsible for ensuring the successful deliverability of mobile messages that rely on third-party channel integrations.

Requirements

4–7+ years of experience in B2B SaaS Product Management, preferably in MarTech or infrastructure-heavy environments.
Proven experience managing third-party vendor relationships, especially in telecom or messaging.
Familiarity with mobile messaging channels, including SMS, MMS, WhatsApp, and RCS—and the technical and compliance challenges they present.
Strong understanding of APIs, message deliverability mechanics, and observability tooling.
Experience working with cross-functional teams across product, engineering, and customer-facing functions.
Comfortable operating in a fast-paced environment with global stakeholders and rapidly changing priorities.

Responsibilities

Own technical partnerships with our mobile messaging vendors -
Manage relationships with existing vendors through weekly calls, daily updates, and proactive communication.
Identify new vendors to continue improving cost, reliability, and deliverability.
Escalate feature requests, influence roadmap, and drive implementation of changes on the vendor side.
Collaborate with vendors to learn and implement industry best practices.
Onboard and manage all messaging vendors across all regions.
Lead implementation of the integration with engineering
Prioritize Channel Delivery features and manage & implement the roadmap.
Identify opportunities to enhance the Channel API and channel delivery-related features for high deliverability, reliability, cost, and throughput optimization for SMS, MMS, WhatsApp, RCS, and possibly more in the future.
Identify enhancements for channel delivery monitoring and alerting.
Identify opportunities to productize the deliverability and operational work
Develop a roadmap for new channels to deliver on Upmarket and Vertical expansion for Engagement.
Oversee documentation of product features by the Documentation team.
Be a champion for mobile messaging internally, owning the business outcomes associated with mobile messaging and supporting the sales and marketing motions.
Provide the highest level of expertise in channels by offering support and guidance to all teams within the organization (Sales, AMs, Marketing, PMM, Deliverability Services) on all aspects of mobile messaging.
Support large deals with product expertise and request handling.
Collaborate with Delivery Services to understand their priorities and feedback from customers and prospects.
Gather and manage client and prospect feedback on mobile messaging improvements.
Stay updated on and manage all messaging compliance rules and requirements and implement them into product features.

Benefits

Health care including medical, dental, and vision insurance
401k Plan with employer contribution
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.
Subscription to Calm - sleep and meditation app.
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
Everyone gets to participate in the company's success through the company performance bonus.
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!