Senior Product Manager, Member Experience

Teladoc Health•Uniondale, NY

61d•$120,000 - $155,000•Remote

About The Position

Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives. Summary of Position At Teladoc Health, we’re transforming the heath care experience and empowering people everywhere to live their healthiest lives. In this role, you’ll have the unique opportunity to drive the strategy for one of the fastest-growing therapeutic areas in digital health by shaping how millions of members access and adhere to GLP-1 therapy through a clinically rigorous, digitally supported program. You will work closely with commercial stakeholders to understand client and market needs, develop product strategies, and represent the future direction of this rapidly evolving space. If you’re our ideal candidate, you have a 5+ year track record of hands-on product management experience developing mobile and web products that delight users and drive measurable user outcomes. Your products have directly contributed revenue to the B2C or B2B2C businesses where you’ve worked. You have experience with PBMs (Pharmacy Benefit Managers), Prior Authorization and complex regulatory health environments. You are skilled at managing large groups of stakeholders, including interfacing with executive leadership. You have built and launched new products from scratch and thrive on the challenge of finding product-market fit and building out a long-term strategy, vision, and roadmap.

Requirements

5+ years Product Management experience in cross-functional, Agile product team.
Experience in the digital health and/or health tech industry required.
Mastery with overseeing the entire product development lifecycle, from ideation to launch and post-launch optimization.
Demonstrated experience driving product vision, design discussions, and developing new products & technologies at scale.
Proven experience leading complex initiatives in a fast-paced environment, balancing big picture approach with day-to-day product direction.
Demonstrated ability to prioritize and negotiate trade-offs for optimal value delivery.
Excellent written, presentation, and verbal communication skills – highly skilled at articulating the “what, why, and how.”
Strong executive presence.

Nice To Haves

Experience with GLP-1 drugs, weight loss products, or metabolic health, along with specialty pharmacy, PBMs, or payer environments highly preferred.
Believer in collaboration and transparency
Passionate about improving consumer experience in healthcare, B2C/B2B2C experience preferred.
Independent self-starter, with a can-do attitude and flexibility to quickly adapt and produce in a rapidly changing environment.
Comfort with clinical + regulatory product requirements (prior auth, HIPAA, FDA-regulated experiences).

Responsibilities

Own product management on a cross-functional team consisting of Product, Engineering, Design, Data Science, Clinicians, Operations, and Marketing operating in a hybrid of strategic and tactical functions.
Build GLP-1 clinical + digital product strategy (e.g., prior authorization workflows, coverage navigation, compound vs. branded therapy, adherence support).
Establish product vision and roadmap, conduct competitive analysis and collaborate with commercial teams to identify market needs, create effective product briefs, build alignment across product lines and functions, define success metrics.
Partner with pharmacy, payers, and providers to drive GLP-1 access and outcomes.
Drive delivery for complex initiatives.
Support the Scrum team, write comprehensive features, drive cross-product prioritization, manage dependencies and risks to launch high-quality, on time features that drive intended outcomes.
Manage business, clinical, operational, commercial, and technical stakeholders, including presenting to executive leadership on the progress and outcomes of your initiatives.
Participate in a culture of learning and growing, foster an environment that enables your team to innovate, ask questions, learn quickly, and deliver extraordinary results for the ultimate benefit of our members.

Benefits

In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here Teladoc Health Benefits 2025.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume