Senior Product Manager - Loyalty and 360 Marketing

HungerRush • Houston, TX

40d • Remote

About The Position

As the Senior Product Manager for Loyalty & 360 Marketing, you’ll own the strategy, vision, and execution for two of HungerRush’s most critical guest engagement products. You’ll shape how restaurants build lasting relationships with their customers—designing tools that drive loyalty, retention, and personalized marketing at scale.
This role blends product strategy, customer collaboration, and data-driven execution. You’ll be responsible for evolving our Loyalty platform into a dynamic, data-rich ecosystem and transforming 360 Marketing into a modern lifecycle marketing engine powered by loyalty insights, automation, and analytics.
The ideal candidate thrives on working directly with customers—building trust, uncovering real-world pain points, and co-creating solutions that deliver measurable impact for restaurants.
This is a remote position.

Requirements

• Own and evolve the product vision for HungerRush’s Loyalty and 360 Marketing platforms—building a unified strategy for customer retention, engagement, and lifecycle marketing across the HungerRush POS and Menufy customer base.
• Define and deliver a strategic roadmap that connects loyalty data, segmentation, and marketing automation to create measurable value for restaurants and their guests.
• Lead customer discovery and collaboration—conduct ongoing conversations, interviews, and validation sessions with restaurant operators and brand partners to inform priorities and feature design.
• Build strong relationships with customers to earn their trust, generate excitement, and ensure our roadmap reflects real operational and marketing challenges faced by restaurants.
• Partner with engineering, design, and data teams to deliver high-quality and scalable product experiences that drive adoption and retention.
• Leverage data and customer insights to identify opportunities to improve campaign effectiveness, member engagement, and consumer personalization.
• Integrate loyalty data into marketing workflows—powering smarter campaign targeting, dynamic messaging, and cross-channel analytics.
• Define and track clear KPIs and outcomes (activation, engagement, retention, revenue uplift) tied directly to business impact.
• Conduct market research and competitive analysis across loyalty, CRM, and marketing automation platforms to ensure HungerRush leads in restaurant-focused innovation.
• Collaborate cross-functionally with Sales, Customer Success, and Marketing to ensure go-to-market alignment, clear product positioning, and successful adoption.
• Act as a product thought leader, influencing internal and external stakeholders through clarity of vision, storytelling, and deep understanding of customer needs.

Responsibilities

• Own and evolve the product vision for HungerRush’s Loyalty and 360 Marketing platforms—building a unified strategy for customer retention, engagement, and lifecycle marketing across the HungerRush POS and Menufy customer base.
• Define and deliver a strategic roadmap that connects loyalty data, segmentation, and marketing automation to create measurable value for restaurants and their guests.
• Lead customer discovery and collaboration—conduct ongoing conversations, interviews, and validation sessions with restaurant operators and brand partners to inform priorities and feature design.
• Build strong relationships with customers to earn their trust, generate excitement, and ensure our roadmap reflects real operational and marketing challenges faced by restaurants.
• Partner with engineering, design, and data teams to deliver high-quality and scalable product experiences that drive adoption and retention.
• Leverage data and customer insights to identify opportunities to improve campaign effectiveness, member engagement, and consumer personalization.
• Integrate loyalty data into marketing workflows—powering smarter campaign targeting, dynamic messaging, and cross-channel analytics.
• Define and track clear KPIs and outcomes (activation, engagement, retention, revenue uplift) tied directly to business impact.
• Conduct market research and competitive analysis across loyalty, CRM, and marketing automation platforms to ensure HungerRush leads in restaurant-focused innovation.
• Collaborate cross-functionally with Sales, Customer Success, and Marketing to ensure go-to-market alignment, clear product positioning, and successful adoption.
• Act as a product thought leader, influencing internal and external stakeholders through clarity of vision, storytelling, and deep understanding of customer needs.

Benefits

• Be part of a company that’s redefining the restaurant experience with cutting-edge technology.
• Work on products that sit at the intersection of AI, voice, and consumer engagement.
• A culture that values innovation, experimentation, and collaboration.
• Opportunity to make a direct impact in a high-growth environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees