Senior Product Manager, IT
About The Position
As a Senior Product Manager within Upstart's IT team, you'll define and drive the next generation of enterprise-level products and capabilities that power every Upstarter. The IT team delivers foundational tools such as Google Workspace, Slack, VPN connectivity, and video conferencing - as well as custom-developed solutions that automate workflows, integrate systems, and enhance employee productivity. As part of Upstart's GenAI transformation, we're reimagining how employees access knowledge, collaborate, and leverage intelligent automation. You'll lead this transformation by defining the vision, strategy, and roadmap for GenAI-enabled enterprise solutions - turning complex technical capabilities into intuitive, high-impact products that empower every employee. Position Location - This role is available in the following locations: Remote; San Mateo, CA; Columbus, OH Travel Requirements - As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions' cadence varies depending on the team and role; the IT team meets quarterly for 4-5 consecutive days at a time.
Requirements
- 6+ years of Product Management experience, with at least 3 years focused on enterprise, SaaS, or internal platform products.
- Proven ability to lead cross-functional initiatives from concept through delivery.
- Strong technical acumen with experience collaborating closely with engineers on APIs, integrations, and automation workflows.
- Demonstrated success in defining product strategy and delivering measurable impact.
- Excellent communication skills, with the ability to align technical and non-technical stakeholders.
- Passion for creating seamless, impactful internal user experiences.
Nice To Haves
- Experience delivering GenAI, LLM, or automation-driven productivity products.
- Familiarity with enterprise collaboration tools and ecosystems (Google Workspace, Slack, Okta, etc.).
- Understanding of enterprise data security, access control, and knowledge management.
- Prior experience in IT or internal platform product management.
- Relevant certifications or background in AI, product strategy, or enterprise systems.
Responsibilities
- Lead the product strategy and execution for Upstart's GenAI-enabled enterprise productivity solutions, shaping the future of internal tools and employee experiences.
- Translate strategy into action by writing clear, actionable product requirements and success criteria, collaborating closely with key business stakeholders.
- Establish clear success metrics to evaluate adoption, impact, and continuous improvement across GenAI and productivity solutions.
- Partner with cross-functional teams (Engineering, InfoSec, People, and Operations) to ensure solutions meet business, compliance, and user experience goals.
- Continuously evaluate and optimize existing productivity tools, identifying opportunities for integration, automation, or reimagination.
- Champion employee experience by ensuring every product improves accessibility, discoverability, and productivity for all Upstarters.
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage
- Personal Development and Technology & Ergonomic Budgets
- Life insurance and disability benefits
- Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
- Generous vacation policy
- 401(k) and Employee Stock Purchase Plan (ESPP)
- Catered lunches + snacks & drinks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
