Senior Product Manager, Investigation & Troubleshooting

Temporal Technologies

8d•$180,000 - $230,000

About The Position

As Senior Product Manager, Investigation & Troubleshooting, you will own the diagnostic experience for Temporal users when things are not working as expected. You'll define how developers debug workflows, trace execution across the distributed system, and integrate with their observability stack. This is high-leverage work: reducing mean-time-to-resolution directly impacts customer trust and developer productivity.

Requirements

Deep expertise in observability systems with practical experience in distributed tracing, log correlation, and debugging tools
Background in APM/observability platforms or developer tools where diagnostic experience is core to the product
Familiarity with OpenTelemetry, distributed systems debugging, and the challenges of correlating events across service boundaries
Proven track record delivering developer-facing diagnostic tooling that reduces time-to-resolution
A developer-empathetic, customer-focused product management style with strong technical communication skills

Nice To Haves

Experience with AI/ML applications in observability or debugging contexts is a plus

Responsibilities

Own the roadmap for workflow debugging and diagnostic tooling, including trace exploration, execution replay, and root cause analysis
Drive distributed tracing strategy, enabling customers to correlate Temporal workflows with their broader application traces
Define and evolve APM integrations (Datadog, Honeycomb, Dynatrace, etc.) to meet customers where their observability stack already lives
Lead AI-assisted diagnostics initiatives for agentic workflows, helping developers understand complex execution patterns
Partner with SDK teams to surface actionable debugging context from workers and activities
Build the "why did my workflow fail?" experience across UI, CLI, and programmatic access
Collaborate with customers running mission-critical workloads to understand their incident response and debugging workflows

Benefits

Unlimited PTO, 12 Holidays + 2 Floating Holidays
100% Premiums Coverage for Medical, Dental, and Vision
AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
Empower 401K Plan
Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more!
Paid Time Off (PTO) and Benefits outside the United States vary by country, and are issued in partnership with Remote.com. Additionally, Temporal offers perks to all international employees for learning & career development, a lifestyle spending account, in-home office setup (in addition to company-issued hardware), professional memberships, work-from-home meals, and access to the Calm app for mental wellness.
$3,600 / Year Work from Home Meals
$1,800 / Year Professional Enrichment (Career Development & Professional Memberships)
$1,200 / Year Lifestyle Spending Account
$1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment - laptop, monitor, keyboard, mouse, trackpad, and extension power cable at no cost to you)
$74 / Month Reimbursement for Internet
Calm App Subscription for Mental Health & Wellness