Senior Product Manager II (Risk)

Housecall Pro

18d•Remote

About The Position

We’re a vertical SaaS platform serving residential field service professionals, combining core business operating and scheduling software with a broad set of fintech capabilities: ACH, card, and check payments, payroll, accounting, embedded spend cards, embedded consumer and business financing and customer communications tools: email, text, and direct mail marketing and messaging. As a Senior Product Manager II, Risk, you lead our RiskSquad and partner closely with our Risk Operations and Risk Analytics domains to identify problems and solutions for the latest vulnerabilities in our platform. You work horizontally across 20+ product teams at HCP to identify platform risk and deliver scalable solutions that protect money movement, accounts, and communications without adding unnecessary friction for legitimate Pros and their customers. As a technical, cross-functional PM who partners with Engineering, Data, and teams across the platform to identify fraud, security, and abuse risks in new and existing launches—and ship practical protections that balance safety, customer experience, and delivery timelines. You align stakeholders on vulnerabilities and mitigations, translate ambiguity into clear plans, and help lead incident response when emerging threats require rapid coordination. You thrive in ambiguity, adapt quickly, and take ownership of Risk-related product initiatives. You are data-driven, customer-focused, and passionate about building systems that make a real difference. Our team is passionate, empathetic, hard-working, and above all else, focused on improving the lives of our service professionals (our Pros). Our success is their success.

Requirements

6+ years of product management experience with meaningful cross-team delivery, ideally in fintech, security, trust & safety, marketplaces, or comms platforms; payments experience a plus
Bachelor's degree in a related field or equivalent work experience
Excellent analytical skills; you can digest complex information and make recommendations
Proven track record of leading high-impact product initiatives from concept to launch
Strong written and verbal communication skills, and comfortable building strong relationships with stakeholders and teams across the company
Experience operating autonomously and leading efforts across multiple teams and functions, with stakeholders in different disciplines across time zones
Proven ability to influence without authority across teams and stakeholders
Strong prioritization and tradeoff judgment; can quantify impact and defend sequencing
Comfort partnering deeply with engineering: can reason about systems, events, and enforcement mechanisms
Data fluency: defines metrics, ensure instrumentation, and use data to iterate (SQL a plus)

Nice To Haves

Experience with account security patterns: step-up auth, device/session risk, credential stuffing defenses
Experience with card and ACH network concepts - chargebacks/disputes, payout controls, ACH return handling, etc
Experience with email/SMS deliverability, abuse prevention, rate limiting, and sender reputation
Experience building shared platform services: rules/limits engines, risk signals pipelines, policy frameworks
Vendor evaluation experience in fraud/risk/security tooling
Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

Responsibilities

Own or heavily influence the risk roadmap across critical pieces of functionality including payments risk, account takeover (ATO), money movement, and communications abuse/spam
Partner heavily with your engineering squad and Risk Operations to identify and quantify risk, balancing loss prevention, user friction, conversion, support burden, and engineering cost
Partner with Risk stakeholders to translate operational pain and data insights into shippable product changes; improve tooling and workflows
Lead cross-squad initiatives: Partner with your engineering squad and feature-term product managers to define, scope, and drive risk protections that span multiple domains
Design scalable risk capabilities including signals, limits, enforcement patterns, audit logs, and policy frameworks rather than one-off patches
Drive incident response for emerging fraud/abuse patterns containment → remediation → retro → durable hardening
Evaluate build vs buy and lead vendor/partner assessments when third-party solutions accelerate outcomes
Communicate clearly with both technical and non-technical stakeholders; write crisp, concise docs to align decisions; high quality written proposals, communications and documentation are key to this role

Benefits

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
health care insurance (medical, dental, vision, disability)
employee assistance program
401(K)
flexible time off
paid parental leave
tech reimbursement
other company benefits