Senior Product Manager, Hospital Operations

Mayo Clinic • Rochester, MN

116d • $125,444 - $181,875

About The Position

This is a full-time hybrid position. Work will primarily be performed remotely but will require incumbent to be onsite 3-5 times per month. Therefore, the incumbent must live within a reasonable driving distance of Mayo Clinic in Rochester, Minnesota. Responsible for driving the vision, strategy, business requirements, roadmap, and execution for assigned digital product. Advocates for the end user experience through data and research driven product discovery and development methods. Ensures alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals, while ensuring the end-user needs are met. Oversees the entire life cycle of the assigned product, from defining setting the vision, managing team to hit OKRs, deriving feature intention maps, managing capacity against scope, building/acquiring the technology - and ultimately creating a best in class user/customer experience, while on time and within budget. Accountable to the success of a cross-functional team including, including experts in design, engineering, analytics, marketing, and others. Helps to mentor Product Managers. Proficient in agile product methodologies. Responsible for driving the product strategy, vision, design, and development execution. Ensure delivery of high-value products in alignment with business goals and user experience optimization. Leads a high performing cross-functional team effectively and efficiently that is collaborative with business partners, customers, and other stakeholders (Engineering, UX/UI, Operations, Engagement, AI, etc.). Leverages market and customer feedback and data to inform and guide future product/feature development. Advocate for end-users, and builds and improves features based on their pain points -strives to make product technology and workflows easy to use. Proactively manages and monitors product and operational risks (regulatory, security, operational, etc.) in order to prevent and/or mitigate risks to the customer and business. Ability to establish deep partnerships with business stakeholders to ensure product achieves business requirements and aligns to other organizational strategies and priorities. Monitors and manages product schedules, scopes and budgets and delivering as scheduled. Manages external Mayo Clinic vendor and partnership relationships as assigned. Sets and manages to product performance scorecards and OKRs. Represents Mayo in a positive light with external partners and vendors. Works collaboratively across all departmental domains, business partners (Practice, Education, Research, Administration, Platform, International, Provider Relations) and Mayo Clinic Shared Services. Works collaboratively with internal Mayo Clinic clients, including consultants, clinical and research professionals, administrators, and external business partners. Represents Mayo Clinic in interactions with vendors, and non-Mayo partners in a positive and constructive way.

Requirements

• Bachelor's Degree in business, communications, advertising, marketing, statistics, engineering, technology, or health care.
• 5+ years of digital product management experience (3 years with digital products).
• Minimum of 7 years direct digital product management with HS diploma/GED required.
• Prior health care experience preferred.
• Experience in managing complex products or a family of multiple products required.
• Prior Digital Product Management experience or equivalent role.
• Authorization to work and remain in the United States without necessity for Mayo Clinic sponsorships.

Nice To Haves

• Preference for health care experience (clinical, management, technology, other) from some Product Manager roles.

Responsibilities

• Drive the vision, strategy, business requirements, roadmap, and execution for assigned digital product.
• Advocate for the end user experience through data and research driven product discovery and development methods.
• Ensure alignment between Product, Business and Platform priorities in context of Mayo Clinic's overall strategy and goals.
• Oversee the entire life cycle of the assigned product.
• Manage team to hit OKRs and derive feature intention maps.
• Build/acquire the technology to create a best in class user/customer experience.
• Accountable to the success of a cross-functional team including experts in design, engineering, analytics, marketing, and others.
• Mentor Product Managers.
• Proficient in agile product methodologies.
• Ensure delivery of high-value products in alignment with business goals and user experience optimization.
• Lead a high performing cross-functional team effectively and efficiently.
• Leverage market and customer feedback and data to inform and guide future product/feature development.
• Advocate for end-users and build/improve features based on their pain points.
• Proactively manage and monitor product and operational risks.
• Establish deep partnerships with business stakeholders.
• Monitor and manage product schedules, scopes, and budgets.
• Manage external Mayo Clinic vendor and partnership relationships.
• Set and manage product performance scorecards and OKRs.
• Represent Mayo in a positive light with external partners and vendors.

Benefits

• Medical: Multiple plan options.
• Dental: Delta Dental or reimbursement account for flexible coverage.
• Vision: Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement: Competitive retirement package to secure your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree