Senior Product Manager- Healthcare Workflow & Agentic AI

IntelePeer•Dania Beach, FL

About The Position

IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone. IntelePeer is looking for a Senior Product Manager to serve as the healthcare workflow authority powering our agentic voice AI platform. This is a high-impact, individual contributor role for an AI-first product thinker who leads through insight, influence, and customer impact, not through owning an engineering layer. You will become the resident expert on high-value administrative workflows in healthcare (scheduling, eligibility verification, prior authorization, referrals, billing follow-up, and more), define what "good" looks like for AI-assisted automation, and translate that expertise into sharp requirements that feed directly into the Integration product team, the AI platform product team, the product data team, and UX. You will engage directly with subject matter experts to validate workflow assumptions, create proof-of-concept workflows that demonstrate real-world value, and carry that momentum all the way to the customer through sales support, live demos, and hands-on adoption enablement. This role is the connective tissue between clinical domain knowledge, cross-functional product execution, and commercial traction.

Requirements

Bachelor's degree in Health Informatics, Business, Computer Science, or a related field, or equivalent practical experience.
At least 7 years of product management or product-adjacent experience in healthcare IT, digital health, or clinical/administrative operations.
Demonstrated success influencing technical roadmaps and driving customer outcomes in a cross-functional environment.
Proven track record of managing a full product SDLC for complex, multi-system workflows in a healthcare context.
Understands healthcare administrative workflows at a level of detail that earns trust from operators, product teams, and clinical buyers
Approaches product problems by asking "what can AI automate here, and what does the workflow need to make that reliable?" before reaching for conventional solutions.
AI-First Thinking:
Applies a structured SDLC approach to move workflows from concept to release with consistency, quality, and cross-functional alignment
Drives priorities across the Integration product team, AI platform team, product data team, and UX without owning any of those teams directly.
Genuinely curious about how healthcare organizations work and relentless about closing the gap between current pain and a better-automated future.
Can build a compelling, accurate workflow demonstration and deliver it live to a skeptical buyer, technical enough to be credible, clear enough to be persuasive
Knows what to measure, can articulate reporting requirements precisely, and uses data to validate ideas and drive decisions

Responsibilities

Develop deep expertise in the administrative workflows that drive cost, friction, and patient experience in healthcare, including appointment scheduling, insurance eligibility, prior authorization, referral coordination, billing follow-up, and appointment reminders.
Engage regularly with subject matter experts (clinical staff, practice administrators, RCM specialists, front-desk personnel, and payer operations teams) to understand how workflows actually function in practice, where they break down, and what an improved experience would look like.
Use SME input to validate workflow requirements before they reach any product or engineering team, ensuring that specifications reflect real operational needs rather than assumed ones.
Define what "good" looks like for AI-assisted automation of these workflows: expected outcomes, accuracy thresholds, fallback logic, escalation paths, and measurable ROI benchmarks.
Stay current on how healthcare organizations (providers, payers, RCM vendors) are actually operating and where they feel the most pain, through customer interviews, industry research, and partner conversations.
Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release.
Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists.
Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early.
Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards.
Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance.
Own and follow a structured software development lifecycle (SDLC) process for new healthcare workflows, from initial concept and SME validation through requirements definition, POC, build, testing, and release.
Define and maintain workflow-specific artifacts at each stage of the SDLC, including problem statements, workflow maps, integration requirements, acceptance criteria, and release readiness checklists.
Coordinate across the Integration product team, AI platform product team, product data team, and UX to ensure each has what it needs at the right stage of the workflow development cycle, and that dependencies are identified and resolved early.
Establish clear entry and exit criteria for each SDLC phase so that workflows advance only when they meet quality, compliance, and functional standards.
Conduct post-release reviews for each new workflow, capturing what worked, what did not, and how the process or product should evolve based on real-world performance.

Benefits

Unlimited Vacation for exempt employees
Paid Holidays
Competitive medical, dental & vision insurance for employees and their dependents
401K Retirement Plan
Stock Options
Company-paid life insurance
Health & Flexible Savings Accounts
Cell phone, gym, and internet reimbursement
Paid Parental Leave
Tuition Reimbursement
Employee Assistance Program (EAP)
Free snacks (Denver, and or Fort Lauderdale)
Fun events (virtual and in-person)