Senior Product Manager, Guest Experience

Owner • San Francisco, CA

33d • $190 - $230 • Hybrid

About The Position

At Owner, we believe that the path to helping small business owners succeed includes building world-class consumer experiences. We want your equip favorite local restaurant with digital offerings as intuitive, delightful, and trusted as those created by companies like Apple, Airbnb, and Robinhood - meeting and surpassing the guest expectations set by hugely popular third-party marketplaces and big national chains. We’re looking for a craft-oriented, details-obsessed product manager to help deliver on this vision. In this role, you’ll partner closely with our talented design and engineering teams to build an exceptional guest-facing online ordering experience that delivers meaningful revenue growth for all of Owner’s restaurant customers. While Owner is a remote-first company, for this role we are prioritizing SF Bay Area candidates who can work out of our lovely office in the Presidio at least twice a week.

Requirements

• 5+ years of product management experience
• Ability to get things done: you have a track record of shipping software that made a difference for your customers
• Excellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successful
• Deep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needs
• Strong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuition
• Proficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving them
• Clear written and verbal communication: you’re a force for clarity and alignment, ensuring everyone’s on the same page
• Competence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you’re comfortable talking with engineers about project scope and tradeoffs

Responsibilities

• Develop the roadmap for guest-facing ordering, balancing growth initiatives, experience improvements, and big strategic bets
• Drive more guests to order directly from Owner customers by making the experience fast, clear, and easy
• Use AI to optimize customers’ menu presentation at scale across tens of thousands of restaurant menus
• Elevate usability, accessibility, and product delight across every interaction
• Help Owner.com become the most loved brand in restaurant software

Benefits

• The estimated starting base salary range for this role is $190-230K, plus a generous pre-IPO equity package
• Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees