Senior Product Manager, Fleet Operations

Vay•Los Angeles, CA

1d•Onsite

About The Position

Ever imagined saying, “I helped launch the future of transportation”? We’re rewriting the rules of urban mobility. At Vay, customers tap a button and a car arrives - with no one inside - powered by our world-first Remote Driving technology on real public streets. We’re live in Las Vegas and scaling fast, powered by a strategic investment of up to $410 million from Grab. Our mission is simple: replace private car ownership with a faster, cleaner, door-to-door mobility model. If you want to build something real, visible, and genuinely transformative, you’ll feel right at home here. What’s happening at Vay First to roll out vehicles in both Europe and the USA on public roads without a human being inside & currently the 2nd largest commercial, driverless car fleet in the Western World. We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the US, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US. We’ve completed 10’s of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand! ...And soon we’ll be expanding across the US & Europe 🚀 What's happening at Vay First to roll out vehicles in both Europe and the USA on public roads without a human being inside & one of only two companies in the States operating a commercial driverless service. We've partnered with Kodiak to bring remote-driving technology to autonomous trucks in the Bay Area, showcasing our ability to integrate our system into heavy-duty commercial vehicles and expand the applications of our tech across the US. We've completed 10's of thousands of trips so far and are busy multiplying our Las Vegas fleet just to meet demand! ...And soon we'll be expanding across the US & Europe 🚀 Why this role is exciting As our Product Manager on the ground in Las Vegas, you will sit at the heart of where our product meets real drivers, real vehicles, and real operations. This is where insight turns into impact. You will shape how our service scales across the US by testing ideas live, learning fast, and turning real-world behaviour into product decisions that define future markets. You will help shape the internal service infrastructure to optimize maintenance workflows, ensure high reliability for our fleet, and drive efficiency and excellence in our remote driving / flydoctor services. Your expertise in service systems will enhance operational efficiency and support the scalability of our growing operations. You will work day-to-day with operations and customer support in Las Vegas while owning the product roadmap and delivery along with the rest of the cross-functional team based in US & Berlin. This is a hands-on role with real ownership over discovery, delivery, and live performance of remote driver and ops facing features; working closely with senior leadership and will play a defining role in shaping how our US product organization scales.

Requirements

Product management experience building internal enterprise tools that drive measurable impact on customer outcomes, in mobility, logistics, supply chain, or automotive environments
Background in workflow/internal tools UX design with a track record of simplifying and scaling complex systems for internal users and customer-facing impact
Experience managing products that connect physical operations with digital systems at scale, balancing automation with human decision-making. Demonstrated experience deploying software products in operations-intensive environments
Customer Focus: A strong commitment to understanding user needs and turning insights into product improvements.
Analytical Approach: Ability to interpret user data, feedback, and market trends to guide decisions and prioritize effectively.
Practical Problem-Solving: Comfortable working on-site to address issues quickly and collaborating across teams to find efficient solutions.
Clear Communication: Skilled at aligning stakeholders in different locations and maintaining transparent, structured communication.
Experimentation Mindset: Experience running on-ground tests, UAT, and other validation methods to refine product direction.
Operational Awareness: Understanding of operational workflows and how product changes impact real-world service delivery.
Adaptability: Thrives in a fast-paced, evolving environment and can make informed trade-offs that drive meaningful impact.

Responsibilities

Own user discovery in the US through direct user interaction, customer support insights, ride data, and on-ground observations.
Lead interviews, testing and experiments to validate problems and solutions before they enter the product roadmap.
Prioritize opportunities based on real operational and customer impact, not just feature demand.
Customer Obsessed: You obsess over the pain points of internal partners (Remote drivers & Support Team, Field Service Agents/FlyDoctors) and external customers to craft solutions that drive efficiency and reliability. You will invest your time to deeply understand the various workflows by rolling up your sleeves and giving it a try yourself.
Inform Operations roadmap. You know what it takes to operate a safe and efficient commercial service. Given your vision of the big picture, you prioritize and define the products needed to make it a reality.
Build tools to scale. You lead the team to define, design, and develop innovative solutions that give our Operations Team “superpowers”. Your step-change products directly influence the number of operators we need to operate each vehicle.
Own user acceptance testing (UAT) for new features in-market before public release. Drive fast feedback loops post-release to iterate quickly
Partner with engineering and design to ensure features ship at high quality and meet real customer and operational needs.
Work closely with the US operations team to ensure product updates align with real-time service needs and operational insights
Act as the product owner, advocating for US operations needs with Berlin-based cross-functional teams, influencing scope, sequencing, and technical trade-offs
Transform operational challenges into product features that empower internal teams and elevate the end-to-end customer experience
Empathize with Operators. You are focused on the users, Operators, and invest the time to deeply understand their various workflows. Hands-on learning - rolling up your sleeves and giving it a try yourself - energizes you.
Analyze operational feedback, system performance metrics, and service data to identify opportunities for tool enhancements and process improvements in maintenance workflows
Inform Operations roadmap. You know what it takes to operate a safe and efficient commercial service. Given your vision of the big picture, you prioritize and define the products needed to make it a reality.
Build tools to scale. You lead the team to define, design, and develop innovative solutions that give our Operations Team “superpowers”. Your step-change products directly influence the number of operators we need to operate each vehicle.
Partner with Data teams to leverage data-driven insights to inform strategic product decisions for service infrastructure