Senior Product Manager - Enterprise Data Management User Success & Enablement
About The Position
We’re seeking a Senior Product Manager to lead the Enterprise Data Management (EDM) User Success & Enablement team—a firmwide function that drives user success, adoption, and value realization from NB’s enterprise data platforms. This leader will manage a team of functional business analysts and partner across business and technology teams to deliver exceptional user experiences, accelerate platform growth, and champion data excellence—quality, accuracy, and discoverability—aligned to NB’s long-term data vision. You will be a key driver of the end-to-end enablement strategy across the EDM ecosystem, including knowledge and self-service programs, training and outreach, adoption marketing, and support operations. You will collaborate with Cloud, Data Warehouse, Platform Engineering, Data Science, and BI & Analytics teams to integrate user feedback into roadmaps, prioritize enhancements, and scale proactive, analytics-driven support. Within NB’s modern data stack, you will ensure functional readiness so users can confidently consume data and insights at scale.
Requirements
- 8–12+ years in product management, consulting, or functional data leadership, including business analysis and customer success for data platforms.
- Proven experience managing and developing business analyst teams; strong people leadership and stakeholder management.
- Track record driving adoption, training, and self-service; building knowledge bases and tiered learning paths; implementing support SLAs and satisfaction reporting.
- Excellent communication skills with the ability to convey complex concepts to technical and non-technical audiences; strong analytical, problem-solving, and prioritization skills.
- Financial services and investments experience required.
- Experience in cloud (Snowflake preferred), data warehousing, and systems integration required.
- Familiarity with Agile frameworks and iterative delivery practices.
Nice To Haves
- Experience with data quality governance, metadata standards, and tools like Collibra; understanding of data ownership and stewardship models is a plus.
Responsibilities
- Lead and develop a team of functional business analysts supporting EDM platforms and applications; set goals, coach, and build a high-performing, user-centric culture.
- Define and execute the enablement strategy aligned to EDM’s platform roadmap and the firm’s data vision.
- Partner with leadership, business stakeholders, data owners/stewards, and integration partners; drive alignment across business and technology teams.
- Translate user feedback and business objectives into product requirements and enablement plans; track outcomes and iterate.
- Manage planning, testing, and delivery of data-driven initiatives that improve business outcomes; lead cross-functional execution.
- Partner with Data Governance and Operations to design enterprise data models, processes, and integration points that support scalable solutions.
- Analyze current and future-state business processes; lead requirements, identify risks/issues, and develop mitigation strategies.
- Run workshops, demos, roadshows, and onboarding; cultivate “platform champions” across business teams.
- Drive enterprise adoption of EDM platforms through strategic partnerships with business and technology stakeholders.
- Collaborate across domains to understand business problems and optimize data utilization.
Benefits
- We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, retirement, life insurance and other benefits to eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
