Senior Product Manager - Endpoint Management & Patching
About The Position
Action1 is seeking an experienced Senior Product Manager to own and evolve core, customer-facing endpoint management and patching capabilities. This role is for a hands-on PM who has direct experience building IT or cybersecurity products used by IT administrators and who is comfortable operating deep in technical, customer-driven problem spaces. This is not a platform-only, internal tools, or “security-adjacent” role. You will own externally facing product areas that directly impact how IT and cybersecurity teams patch, manage, and secure endpoints at scale. You will work closely with founders and engineering leadership and are expected to operate with both strategic judgment and tactical execution.
Requirements
- Proven experience owning a customer-facing IT, endpoint management, patching, or cybersecurity product
- Direct exposure to OS or third-party patching, endpoint management, vulnerability remediation, or IT operations workflows
- Experience working with IT administrators, MSPs, or security teams as primary users
- Strong hands-on product execution: specs, backlog ownership, prioritization, and delivery
- 7–10+ years of Product Management experience (B2B SaaS strongly preferred)
- Experience writing highly detailed product specifications and user journeys
- Comfort operating in technically complex domains and partnering closely with engineering
- Strong customer discovery, interview, and validation skills
- Ability to operate effectively in fast-paced startup environments where PMs are highly hands-on
Nice To Haves
- Background in cybersecurity, endpoint management, IT systems administration, or adjacent domains
- Familiarity with patching systems, ITSM tools (e.g., ServiceNow), or MSP ecosystems
- Experience scaling products used by enterprise IT teams
- Prior leadership experience (mentoring PMs, owning major product areas)
Responsibilities
- Own large, customer-facing product areas end-to-end: discovery, strategy, planning, specification, rollout, and iteration
- Define roadmap priorities grounded in real IT workflows, operational constraints, and customer outcomes
- Write detailed functional specifications, user stories, and acceptance criteria
- Create wireframes, user flows, and lightweight mockups when needed
- Partner closely with engineering to clarify scope, tradeoffs, and delivery plans
- Engage directly with customers (IT admins, security teams, MSPs) to understand patching workflows, failures, edge cases, and success criteria
- Translate customer pain points into clear product decisions and roadmap investments
- Partner with support, sales, and customer success to surface insights and validate priorities
- Partner directly with founders and leadership to shape product direction
- Balance speed, quality, and security in a high-growth, technically opinionated environment
- Define and monitor product metrics tied to reliability, coverage, adoption, and customer effort
- Drive continuous improvement through experimentation and iteration
Benefits
- Fully remote work, giving you the flexibility you need in the modern world
- Exciting challenges and opportunities for continuous growth.
- Non-stop professional development and learning of new technologies.
- A supportive, friendly, and professional team environment.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
101-250 employees
