Senior Product Manager, Enablement and Training

RingCentral • Belmont, CA

97d • $142,800 - $204,000

About The Position

We're currently looking for a Senior Product Manager who will champion our customers' success by leading our product enablement and training initiatives. In this role, you will be the bridge between our product teams and our Product Marketing Enablement team, as well as other functions, supporting our customers, ensuring they have the knowledge and resources to maximize the value of our products. You'll drive the strategy, development, and delivery of high-impact training content, product documentation, and enablement programs that empower our users, partners, and internal teams. This is a unique opportunity to blend product strategy with a passion for education and user experience. You will work cross-functionally with product, engineering, marketing, sales, and customer success to create a seamless and empowering learning journey for our global user base.

Requirements

• 3+ years of experience in CCaaS product management, product marketing, or a related role with a focus on enablement, training, or technical content.
• Ability to think strategically and translate complex product features into clear, actionable, and engaging training content.
• Exceptional written and verbal communication skills. You should be a natural storyteller who can simplify complex topics.
• You don't need to be an engineer, but you should be able to quickly understand and explain new software products and features.
• A strong passion for understanding and improving the user experience, particularly through education and self-service resources.
• Proven ability to work effectively across multiple teams and stakeholders.

Responsibilities

• Develop the Product Enablement Strategy: Define and execute a comprehensive product enablement and training strategy aligned with product launches, business goals, and customer needs.
• Create and Manage Training Content: Lead the creation of engaging and scalable training content, including video tutorials, e-learning modules, webinars, and certifications.
• Oversee Product Documentation: Partner with product teams to ensure our help center, knowledge base, and other documentation are accurate, easy to understand, and up-to date.
• Analyze and Optimize: Use data and feedback to measure the effectiveness of training programs and documentation. Continuously iterate and improve the user learning experience.
• Serve as a Subject Matter Expert: Act as a go-to resource for customer-facing teams (sales, support, customer success) by developing internal enablement materials and delivering training sessions.
• Collaborate Cross-Functionally: Work closely with product managers to understand new features and roadmap plans, and with marketing and sales to support go-to-market strategies.

Benefits

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
• Voluntary supplemental health coverage and life insurance
• 401K match and ESPP
• Paid time off and paid sick leave
• Paid parental and pregnancy leave
• Family-forming benefits (IVF, Preservation, Adoption etc.)
• Emergency backup care (Child/Adult/Pets)
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Free legal services that provide legal advice, document creation and estate planning
• Employee bonus referral program
• Student loan refinancing assistance
• Employee 1:1 coaching, perks and discounts program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services