Senior Product Manager, eCommerce

Merck KGaA Darmstadt Germany•Burlington, MA

3d•Onsite

About The Position

As a Senior Product Manager in our Digital & eCommerce team, you will lead the discovery product domain, overseeing the creation and management of eCommerce Digital Products. In your role you will define the vision and strategy for multiple eCommerce Products across the discovery part of the customer journey. You will own end to end product lifecycle and the OKRs for the area. Proactively driving outcomes and value creation partnering with leadership, CX and Engineering to deliver overall customer and business value. Location : This is an onsite position based in our Burlington, MA location. We do offer a hybrid flexible work arrangement and require up to 5% travel.

Requirements

Bachelor's Degree in Business Managment, IT, Computer Science or related discipline
At least 7 years of product leadership experience working with eCommerce or digital products.
Experience in large, complex enterprise environments
Demonstrated ability to consistently deliver business growth results
Strong leadership and problem-solving skills.
Strong customer-centric mindset and service orientation
Proficiency in data analysis and visualization with a data-driven mindset.

Nice To Haves

Master's Degree in Business Managment, IT, Computer Science or related discipline
Experience collaborating across stakeholder groups for knowledge sharing.
Comfort presenting complex concepts to executive audiences.
Experience with AEM and Customer Data Platforms
Familiar with translation and localization with a deep understanding of cusotmer data platforms.

Responsibilities

Creates and own product vision and multi-year strategy that is not only linked to company and e-commerce strategy but also identifies new growth opportunities and influences e-commerce strategy
Lead personalization across the eCommerce business, integrating the site customer data platform and leading customer data as a product.
Reimagine top of the funnel journey to drive e-commerce growth by increasing awareness of the breadth of product offering.
Deeply understand competitors, identify where we can win and create differentiation.
Anticipate market shifts and use that to define long term positioning in partnership with Head of Product and CX leadership teams.
Identify and set goals for OKRs/metrics for the discovery product area.
Create corresponding data/analytics to track and control the health of the product. This includes functional and technical OKR metrics.
Partner with data science and analytics team to understand how these metrics drive e-commerce revenue and customer metrics and ensure all measurement tools are in place.
Create and test detailed hypotheses that drive future product direction.
Deeply understand personas and customer segments across the entire e-commerce ecosystem.
Creates business plans (product briefs) that outline the how, what, when and why with a clear line to the value created
Drive overall product design in partnership with pod teams, leveraging data, qualitative research and market behaviors to deliver large customer and business value.
Leads and mentors other in specific product ideation phases.
Partner with Commercial, Engineering, UX and data teams to build and manage the Product pod Roadmap, prioritizing between business initiatives, quality of life enhancements and technical optimization.
Develop requirements at an epic level that tie to overall initiatives and drives priorities for the product managers in their area.
Owns delivery across the Pod, proactively identifying risks and variances to plans, developing & implementing appropriate mitigation activities.